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Analyst, System Admin in a Leading bank

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We believe: that an organisation can be only as good as its people”. And that your people are your most valuable assets in your pursuit of success and sustainable competitive advantage. In line with this truth, we are wired to create customized solutions and systems that will help you maximize your people in driving your business success. Although we fall in the “human resource consulting firm” business category, we see ourselves more as business partners with our clients. As we continually help you to build a very competent and result driven human capital base that can deliver amazing results for your business.

Job Title: Analyst, System Admin


Provide technical expertise in the areas of application operations
Contribute to maintenance and operational support of the applications and processing according to the strategic guidelines, technology processes, and needs in all areas, in order to keep running the services provided by IT and in accordance with the institutional objectives

Assist with development and configuration of infrastructure from conceptualization through stabilization
Assist with management, configuration and systems administration of systems, storage, servers, operating systems and computing platforms in all environments (production, test, QA, development, etc.)
Assist in determining appropriate server size and configuration for business applications (this is done in conjunction with the application development team)
Perform system maintenance and support of the operating systems
Perform hardware configuration and administration, event, fault and performance management
Work with team lead to provide support to all environments (production, test, QA, development, etc.)
Fulfill service requests and perform routine maintenance and support activities
Work with team lead to perform backup and recovery activities of information and computer services, in order to guarantee the operations in case of disaster
Proactively monitor CPU activity, memory usage, disk I/O and disk usage and provide warnings when these reach critical thresholds
Administer web servers for Internet, Intranet and Extranet

Performance of infrastructure hardware and software
Proactive monitoring of applications and infrastructure (timeliness in identifying potential problems before they cause outages)
Average hours of downtime & non-availability of IT services in case of failure & Disaster
Percentage of incidents/problems due to capacity and performance shortages
Frequency of repeated quality audit exceptions
Percentage of overdue incidents and problems
Recovery time during planned and unplanned outages
Number of business requirements fulfilled


Minimum of a first degree or its equivalent in a IT related discipline





Working knowledge of structured systems analysis and design, and software development life cycle
Working knowledge of application design, implementation and operations
Working understanding of service management tools for event management, provisioning and monitoring
Good knowledge of enterprise applications systems such as Finacle 10, Oracle ERP, etc.
Good interpersonal and communication skills and the ability to work effectively with business stakeholders
Creative, results-oriented and analytical with strong problem-solving capability

Core SFIA 5 Skill Requirements
Systems Installation/ Decommissioning (HSIN 1)
Availability Management (AVMT 4)
Service Level Management (SLMO2)
Applications Support (ASUP 2)
IT Operations (ITOP 1)
Problem Management (PBMG 3)
Service Desk and Incident Management (USUP 2)
Other SFIA 5 Skill Requirements

Learning Delivery (ETDL 3)

INTERNAL/EXTERNAL CONTACTS (eg Clients, Regulators, Regular Meetings etc)


Administratively reports to Team Lead System Administrator.

Closing Date: 3rd of February, 2017

How to Apply

Interested and qualified candidate should


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