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Jobs at Lorache Group, Thursday 17, May 2018

Lorache Group – Our client, an Internet Service provider/ICT with coverage across the country, is recruiting suitably qualified candidates to fill the position below:

TEAM LEAD – QUALITY ANALYSIS / ASSURANCE

MAJOR DELIVERABLES
Quality:
To monitor transaction quality of agents over phone, email & chat transcripts
To maintain performance report of individual team members
Audit processes for identifying process gaps and provide inputs for process efficiency
Prepare monthly performance reports for management reviews & action plan
Conduct root cause and training need analysis for various process
Responsible for team motivation and create team synergy for enhanced kpi performance
Prepare certification module and evaluate each batch before release to operations teams
Provide inputs to supervisor contact centre for new process and refresher trainings to teams.
Maintain records of qa reports history of officials and share them with supervisor / hod every week.

Function / Domain:
customer service / customer service reporting to hod customer service

QUALIFICATIONS
Graduate / Post Graduate qualification
Desired experience: 3 to 5 years

ESSENTIAL ATTRIBUTES:

customer focused, result oriented, leadership quality, energetic & assertive, knowledge of avaya and reporting structure, proficient with excel, word & power point, team player desired attributes relevant industry experience, should have planning and organizing skills, good interpersonal skills.

MARKETING MANAGER

JOB DESCRIPTION
The applicant who will manage the day to day marketing activities of the organization and long term marketing strategy for the company.
Development and execution of marketing, branding and communications pieces that will best maximize company’s exposure in the market.
Conduct regular marketing needs assessments.
Monitor competitor’s marketing strategies and incorporate best practice changes when appropriate.
Assist in promoting and implementing social media strategy for marketing products.
Assist in strategizing, developing and distributing all promotional marketing materials.
Update marketing materials with current data and statistics.
Manage corporate and social media programs utilizing current strategy. Make improvements where necessary.
Support Marketing and Operations team with creative and social needs as needed.
Creates marketing and social media campaigns and strategies, including budget planning, and implementation schedules.
Ensure brand consistency in marketing and social media messages by working with various company department members, including advertising product development and brand management.
Provide training and guidance to social media and marketing team members on social media implementation best practice and strategies.
Reports progress to senior marketing management.
Grows and and expands company social media presence into new social media platforms, plus increase increase presence on existing platforms including facebook, Linkedin, Twitter,and instagram.
Monitor and report on effectiveness of marketing communications.
Working closely with design agencies and assisting with new product launches.
Maintain effective internal communications to ensure that all relevant company functions are kept informed of marketing objectives.
Analyzing potential strategic partner relationships for company marketing.
Conduct research, evaluate product demand, establish pricing strategies, identify a target audience, and determine the best way to reach that audience.

REQUIREMENTS
Bachelor degree in Marketing.
Qualified chartered marketer.
Strong analytical and project management skills.
Confident and dynamic personality.
Strong creative outlook.

TO APPLY
Applicants should send their CV’s to: jobs@lorachegroup.com with the subject as position applied for.

DUE DATE: 25 May, 2018

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