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Latest Jobs at Fadac Resources, Wednesday 14, March 2018

Fadac Resources – Our client who specializes in making beautifully carved snack boxes, sandwich packs, popcorn packs, Chinese packs, burger boxes, grease proof papers, pizza boxes along with different types of paper bags including Kraft paper bags and luxury paper bags. Our client is in need of customer service interns that interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.

CUSTOMER SERVICE INTERN

JOB TASKS AND RESPONSIBILITIES
To provide practical knowledge of customer service related issues in a service organization.
Typical duties interns perform involves meeting and greeting customers, understanding customers’ queries and requests, processing customer requests,.
Prepare and distribute customer activity reports.
Maintain customer databases, attending training sessions designed for customer service associates.
Manage administration, forwarding complaints to seniors, and performing administrative tasks being assigned by customer service manager.
Communicate and coordinate with internal departments.
Follow up on customer interactions
Provide feedback on the efficiency of the customer service process

JOB REQUIREMENTS

Bachelors Degree, HND, OND in Communications, Business or related fields.
Little or no experience required.
Close proximity to the Island.
Knowledge of customer service principles and practices.
Good written, oral, interpersonal and organizational skills.

ADMIN/CUSTOMER SERVICE OFFICER

RESPONSIBILITIES
Manage office supplies stock and place orders
Prepare regular reports on expenses and office budgets
Maintain and update company databases
Deal directly with customers either by telephone, electronically or face to face
Respond promptly to customer inquiries
Handle and resolve customer complaints
Obtain and evaluate all relevant information to handle product and service inquiries
Provide pricing and delivery information
Perform customer verifications
Set up new customer accounts
Process orders, forms, applications and requests
Organize workflow to meet customer timeframes
Direct requests and unresolved issues to the designated resource
Manage customers’ accounts
Keep records of customer interactions and transactions
Record details of inquiries, comments and complaints
Record details of actions taken
Prepare and distribute customer activity reports
Maintain customer databases
Manage administration
Communicate and coordinate with internal departments
Follow up on customer interactions
Provide feedback on the efficiency of the customer service process

REQUIREMENTS
Must be a female applicant
Minimum of OND in mass communication or any related field
2 – 3 years proven work experience as an Administrative/Customer service Officer or in similar role
Close proximity to the Island
It requires six working days
Knowledge of administrative /customer service principles and practices
Knowledge of relevant computer applications
Interpersonal skills
Communication skills – verbal and written
Listening skills
Problem analysis and problem-solving
Attention to details and accuracy
Data collection and ordering
Customer service orientation
Adaptability
Initiative
Stress tolerance
N.B
Only candidates that fit the requirements will be contacted

SUPERVISOR/OPERATIONS OFFICER

RESPONSIBILITIES
Helping the team understand performance targets and goals.
Training or ensuring that workers are properly trained for their specific roles.
Scheduling work hours and shifts.
Coordinating job rotation and cross-training.
Providing real-time feedback on worker performance.
Sharing company updates, financial results and new objectives with team members.
Assisting in resolving emergencies.
Identifying and resolving workplace problems, including tardiness or absenteeism
Providing reports and activity updates to management.
Assisting in hiring and firing activities, although often the supervisor requires managerial approval of all new hires or terminations.

REQUIREMENTS
Must be a female applicant and single
Minimum of OND in any related field
2-3 years proven work experience as a supervisor or in similar role
Close proximity to the Victoria Island
It requires six working days
Must be strict
Knowledge of relevant computer applications
Interpersonal skills
Communication skills – verbal and written
Strong leadership skill
Problem analysis and problem-solving
Attention to detail and accuracy
Ability to learn
Adaptability
Smart and sharp
Stress tolerance

TO APPLY
Use the email(s) below to apply.

Customer Service Intern – Moyosoreoluwa.c@fadacresources.com
Admin/Customer Service Officer – oladele.i@fadacresources.com
Supervisor/Operations Officer – oladele.i@fadacresources.com

DUE DATE: 23 March, 2018

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