International Medical Corps is a global, humanitarian, nonprofit organization dedicated to saving lives and relieving suffering through health care training and relief and development programs. Established in 1984 by volunteer doctors and Nurses, International Medical Corps is a private, voluntary, nonpolitical, nonsectarian organization. Its mission is to improve the quality of life through health interventions and related activities that build local capacity in underserved communities worldwide. By offering training and health care to local populations and medical assistance to people at highest risk, and with the flexibility to respond rapidly to emergency situations, International Medical Corps rehabilitates devastated health care systems and helps bring them back to self-reliance.
International Medical Corps is therefore looking for a suitable candidate to fill the position of
Accountability Officer to be based in Maiduguri
Position: Nigerian nationals only
The Accountability Officer will be the primary support person for designing and implementing the
Community Based Feedback and Response Mechanisms (CBFRM) process, as the first point of
contact for receiving, reviewing, addressing and responding to beneficiary feedback and complaints.
S/he will build capacity of program staff to ensure the integration of accountability best practices in
project design implementation and will coordinate closely with MEAL, program, and senior
management staff to ensure that beneficiary complaints and feedback are properly addressed.
For closely tracking the project progress, the accountability officer will:
- IMC’s policies, guidelines, and procedures.
Actively promote Prevention of Sexual Exploitation and Abuse (PSEA) standards within IMC and
amongst its beneficiaries.
Contribute to the creation of a positive image and overall credibility of the organization, notably
through the application of the Code of Conduct, humanitarian principles and the 9 Core
Humanitarian Standard (CHS) commitments. Apply the basic monitoring, evaluation,
accountability and learning concepts and the purpose of MEAL, with a specific focus on
accountability to affected populations (AAP).
Manage the implementation of policies and procedures for monitoring, evaluation and
reporting in the country specific to AAP and CHS commitments.
Guide the MEAL teams on participative monitoring methodologies (e.g. constituent voice,
- Project design and planning.
Identify the budget/resources needed for MEAL activities of projects pertaining to
establishment and maintenance of AAP systems and activities.
Plan and manage a needs assessment that includes direct data collection from most vulnerable
sub-groups of disaster affected communities or appropriate key informant (women, children,
elderly, handicapped/special needs, and other marginalized ethnic/social groups).
Support MEAL team in adapting needs assessments and planning to be more inclusive of direct
beneficiary consultation, particularly in the identification / inclusion of vulnerable groups.
Conduct complimentary AAP analysis/assessments, including, but not limited to: stakeholder
analysis, communication needs assessment, CBFRM community consultation.
- MEAL system.
Collect qualitative and quantitative data effectively at different levels: facility, community.
Ensure data entry using an electronic database.
Lead data collection activities following the data collection and reporting flow put in place for a
Develop simple data collection tools based on monitoring indicators.
Train data collectors in basic principles of data collection.
Maintain effective MEAL system (ensure data collected translate to MEAL Framework/IPTT).
Ensure that AAP data is collected routinely throughout project cycle (not just at project mid and
endpoints, enabling corrective action).
Develop and maintain local Community Based Feedback and Response Mechanism (CBFRM)
Procedures as per organizational CBFRM Guidelines.
Lead/Conduct Regular community consultations, surveys, FGDs to gauge/monitor how well
country team is adhering to AAP commitments and progress towards achieving AAP work plan
- Conflict Sensitivity
Oversee the implementation of the Conflict Sensitivity approaches across the project/program.
Oversee IMC’s adherence to Do No Harm and the conflict sensitivity (Safe and Effective
Humanitarian Response) framework at the mission.
Qualification and Experience
Bachelor degree in Social Work/Social Sciences or equivalent
Minimum of 3 years of applied experience with a humanitarian organization and or working with
refugees/IDPs in humanitarian settings
Familiarity with and experience in implementing the Core Humanitarian Standard (CHS), Quality
COMPASS or similar humanitarian quality management initiative.
Understand key concepts and commitments regarding accountability to affected populations
(AAP) e.g. IASC CAAP, CHS, Sphere Humanitarian Charter and Protection Principles.
Knowledge of quality management and accountability initiatives, codes of conduct, principles
and standards commonly used in the aid sector, in particular:
The International Red Cross Movement and NGO Code of Conduct in Disaster Relief
The Sphere Project’s Humanitarian Charter and Protection Principles
The Minimum Standards for Age and Disability Inclusion in Humanitarian Action
The Minimum Standards for Child Protection in Humanitarian Action
Strong training facilitation/presentation skills and/or experience with carrying out community
level information education communication (IEC) campaigns
Excellent report writing skills in English
Demonstrated understanding of data protection and confidentiality as part of data collection
and management practices, and ability to respect and maintain confidentiality.
High-level LANGUAGE proficiency in Hausa, Kanuri and Fulfulde (Speaking – Reading – Writing).
Prevention of Sexual Exploitation and Abuse**
- Actively promote PSEA (Prevention of Sexual Exploitation and Abuse) standards within International Medical Corps and amongst beneficiaries served by International Medical Corps.
Compliance & Ethics:
Promotes and encourages a culture of compliance and ethics throughout International Medical Corps. As applicable to the position, maintains a clear understanding of International Medical Corps’ and donor compliance and ethics standards and adheres to those standards. Conducts work with the highest level of integrity.
How to apply:
Only Short-listed candidates will be contacted. **
All applications should be addressed to the Human Resource Coordinator, International Medical Corps via the email: [email protected]
We are an equal opportunity organization So Borno State Based candidates are Strongly encouraged to apply for this position
Candidates MUST state the position and location they are applying for as the subject of their email, application letter and curriculum vitae should be in a single Microsoft Word Document, otherwise applications will not be considered.
Deadline for submission is 30th June, 2020.