Application Support Analyst at Access Bank Plc

Access Bank Plc is a financial institution with presence in 9 countries in Africa and the United Kingdom and in all major cities in Nigeria. Also referred to as the Africa's Bank of Best Practice, Access Bank operates on a platform of strong ethics, governance and professionalism.

We are recruiting to fill the position below:

 

Job Title: Application Support Analyst

Location: Nigeria
Job Type: Full time
Department: Information Technology and Cybersecurity

Description

  • We are seeking an exceptional Application Support Analysts to join our Technology Operations team.
  • This is a highly technical, hands-on role in a dynamic and fast paced environment.
  • The successful candidate will have a mixture of deep technical know-how as well as excellent skills in management of operational issues; ensuring stability and availability of the bank’s financial (or non-financial) applications.

What You Will Be Doing

  • Support the Bank’s applications
  • Coordinate system changes and deployment in line with the approved release note.
  • Coordinate End of Day / Start of day on CBA (where applicable) and ensure that that the applications are readily available real time online (for online applications)
  • Follow-up on escalated problems and engage OEMs to address the issues in an effective and efficient manner within SLA.
  • Perform preventative maintenance; specify design changes; amend program specifications; update user/operations documentation.
  • Coordinate backup restoration test.
  • Coordinate system changes and Systems performance monitoring
  • Provide 2nd Level user support for Flexcube (or other third-party application) escalated problems.

Requirements

  • Good technology related University Degree preferably in Computer Science/Engineering or Numeric Science.
  • 2 to 6 years banking/ financial services institution with experience in Core Banking operations and support.
  • Proficient in office automation tools (e.g. Microsoft Office, etc.).
  • Proficient in SQL.
  • Flexcube knowledge.
  • Certification(s) in IT Service Management or MCP or OCP.
  • Ability to learn and dedication to service delivery.

Benefits

  • Competitive pay
  • Adequate training and development
  • A robust employee recognition program
  • Career Growth
  • Merit driven performance management system

 

How to Apply
Interested and qualified candidates should:
Click here to apply


Parker Chuks

Parker Chuks is an experienced Career Specialist, Content Developer, and Progrmme Analyst. Driven by the latest IT innovations, he takes pride in identifying vocational and career opportunities for qualified job-searchers using a variety of assessments possible. As a Career Specialist, his goals include matching job applicants to a specific job that suits their talents, Conduct assessments and evaluate test results to guide employers, and Creating a database of existing career opportunities. In addition to his primary job functions, Parker Chuks has been recognized by top companies in Recruitment Sector for his extraordinary commitment to Workforce.

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