Ascentech Services Limited – Our client, a leader in the Internet Service Provider Space is recruiting to fill the position below:
Job Title: Service Account Manager (SAM) – Enterprise Business
Employment Type: Full-time
Job Scope – (70% Collection & Retention – 30% Sales (Win back, New Sales, Upgrade):
- Actively maintaining a superior depth of product knowledge in their designated product areas, including:
- Competitive Offerings.
- All solutions enabled by the products.
- Portfolio of implementation case studies & use cases.
- Information on future product development.
- Meeting or exceeding planned Collection Targets month on Month
- Maintaining and developing the rapport with the Existing customers.
- Coordinating with relevant team for all service issues
- Coordinating the sales efforts with marketing team.
- Acquiring deposits and balance of payment from clients.
- Visiting potential clients to evaluate their needs and promote our new products.
- Managing and closing the Collection cycle, Win backs, New Sales & Upgrade
- Develop Sales (Win back. New Sales & Upgrade) Proposals and Follow up on Sales Activity.
- Present information about company offerings during seminars or other large events to potential customers.
- Give customers product demonstrations (In-person/Web Platform) and educate them about the features & benefits of the product.
- Create, present and deliver meetings and sales visits as required.
- Demonstrate leadership abilities and superior presentation skills in a multi-cultural environment.
- Understand the needs and pains of the customer and ability then to link them to a set of products / solutions provided by Engineering Team.
- Maintain understanding and awareness of all relevant competitive products in the marketplace.
- A Graduate with relevant work experience of 3 years Minimum
- Previous experience in IT Sales/ Telecommunications would be an added advantage.
- Should have had prior client-facing experience.
- Competency in Microsoft applications including Word, Excel, and PowerPoint.
- Basic understanding of Reports for Collection & Retention, WINBACK & Sales
- Good presentation skills, with the ability to present both via Live & Web Platform to inexperienced users as well as senior leadership members.
- Ability to work independently or in a team environment.
- Self-motivated and able to work under pressure.
- Value Selling, Customer Service Expertise
- Negotiation Skills
- Excellent verbal and written communication skills.
Application Deadline: 25th February, 2021.
Interested and qualified candidates should send their CV to: [email protected] using the “Job Title and Location” as the subject of the email.
Note: Only shortlisted candidates will be contacted.