Business Process Manager (E-commerce / Retail) at Smart Partners Consulting Limited

Smart Partners Consulting Limited is a leading indigenous HR Consulting Firm in Nigeria located in Lagos with services offered in Recruitment, Outsourcing, Training and HR Consulting. We are a growing firm providing services to top leading companies across the Oil & Gas, IT, Banking Industries and many others using our world class recruiting process with vibrant, talented and passionate team.

We are recruiting to fill the position below:

Job Title: Business Process Manager (E-commerce / Retail)

Location: Ikeja, Lagos

Employment Type: Full-time

Job Responsibilities

  • Effectively plan and develop strategies that successfully accomplish the quality and business objectives.
  • Create quality measurements to track improvement in service delivery
  • Develop quality assurance standards.
  • Ensure products meet customer expectations and demand
  • Create reports documenting errors and issues for fixing
  • Work closely with the operations team to improve service delivery
  • Maintain standards for reliability and performance of products
  • Defines quality metrics, gathers and analyzes data and implements process.
  • Define testing / QA strategy and coordinate to ensure consistent and appropriate testing of products before dispatching.
  • Ensure products are tested and conform to company and regulatory standards.
  • Prepares accurate reports in accordance with company procedures in order to provide reliable information for the efficient management of the department.
  • Performs other duties as assigned.

Requirements

  • Bachelor’s Degree in related disciplines.
  • Minimum of 7 years work experience in similar field.
  • Must have knowledge of Quality control, Quality Analysis
  • Business Process Improvement, Business Process Engineering.
  • Gap Analysis.
  • Product Evaluation, Vendor Product Management.
  • 360° compliance with Organizational Business Processes.

Application Closing Date

29th January, 2021.

Method of Application

Interested and qualified candidates should send their CV to: [email protected] using the “Job Title” as the subject of the email.

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