Client Service Officer at Sense Travels

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    Trefoil Networks is a full-service data communications, e-Solutions and video services provider.
    Trefoil Networks specializes in Satellite, Internet, Wireless, Fibre , Web and Network Access solutions for individuals, institutions, organizations, governments, businesses, enterprise, Telecom Operators, Media, entertainment Industries and residential home …

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    Client Service Officer

    • Job Type Full Time
    • Qualification BA/BSc/HND
    • Experience 3 years
    • Location Abuja
    • Job Field Customer Care&nbsp

     

    Unit: Sense Travel

    Reports to: General Manager

    Main Function

    Sales, marketing and customer service experience is required; Good knowledge of Travels and Tours Industry;

    Role Responsibilities

    • Promoting and marketing the business online and offline, meeting profit or sales targets
    • Be proficient in the use of online selling platforms like Amadeus, Galileo, Expedia, Sabre and the likes for ticketing and reservations.
    • May conduct special projects requiring the gathering and processing of information and the preparation of statistical summaries and/or written reports.
    • Answer inquiries regarding such information as flight schedules, accommodations, procedures, and policies.
    • Assemble and issue required documentation such as tickets, travel insurance policies, and itineraries.
    • Advise clients on travel arrangements, e.g. visas, passports, flight bookings, hotel reservations, deliver tickets, arrange for visas.
    • Contact individuals and groups to inform them of package tours, or provide tourists with travel information, such as points of interest, restaurants, rates, and emergency service.
    • Provide clients with assistance in preparing required travel documents and forms.
    • Contact motel, hotel, resort, car rental vendors and travel/tour operators to obtain current advertising literature.
    • Prepare and promote particular destinations, tour packages, and other travel services.
    • Maintaining statistical and financial records and managing budgets
    • Be able to think outside the box in developing travel and tourism adverts that suits different packages on sale
    • May be required to take charge of office maintenance schedules, activities, repairs, logistics and procurement.
    • Keeping records of Office Meeting Minutes and filing and documentation of Official Memos.
    • Assisting in collecting and processing payments.
    • General Set up of Necessary Protocols and Procedures.
    • Other duties as assigned.

    Competencies/Skills

    • Knowledge of relevant flight regulations and required travel documentation.
    • Outstanding organizational skills.
    • Analytical and problem-solving skills:
    • High levels of initiative, resourcefulness, flexibility, and compromise.
    • Good interpersonal skills.
    • Excellent team player
    • Behavioral Qualities/Other Competences
    • Excellent communication skills, both oral and written
    • Ability to multitask
    • Honest and Integrity

    Qualifications/Experience

    • A relevant degree in Travel and Tourism Management or a related field.
    • Background in the travel and hospitality industry.
    • Minimum of 3 as a ticketing and reservations officer
    • Certification in IATA foundation or IATA Ticketing is an added advantage.

    Method of Application

    Interested and qualified candidates should forward their CV to: [email protected] using the position as subject of email.

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