Client Success Officer at Accountable Services

AccountAble Services is a non-pareil team of young professionals who specialize in delivering high value-added bookkeeping, accounting, tax, finance, SME support, and advisory services.

We are recruiting to fill the position below:

Job Title: Client Success Officer

Location: Surulere, Lagos

Employment Type: Full-time

Job Description

  • As our first Customer Success recruit in Lagos, your mission will be to define, design & execute all activities relative to the support & development of the existing customer base in Nigeria. Operating next to Growth & Product, you shall be the direct point of contact to collect & manage customer feedback.

In practice, this means that you will:

  • Serve as the first line of contact with Accountable’s customers in Nigeria
  • Work hand-in-hand with product & growth to ensure a perfect customer journey
  • Support quality assurance activities, as part of the product development process.
  • Create content, images, postand manage our social media pages
  • Send email updates to clients
  • Support the update of our website blog
  • Developing accounting content for client newsletters
  • Manage Client Calls
  • Help build a fantastic team.

Who We Are Looking For / Requirements

  • Fluent in English.
  • Good with graphic design and has interest in accounting
  • Unmatched motivation to deliver an unrivalled client experience
  • Someone who stays current with industry trends and best practices
  • Ownership mentality and capacity to get things done
  • OND qualification.
  • Candidates should live within Surulere and environs.

Benefits

  • A competitive package
  • A super ambitious, yet grounded team.

Application Closing Date

22nd January, 2021.

How to Apply

Interested and qualified candidates should send their CV to: [email protected] clearly indicating the “Job Title” as the subject of your mail.

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