Collections Officer at CredPal | HotNigerianJobs

CredPal is a financial technology company that provides credit cards for consumers to meet their immediate financial needs. We are leveraging technology and the retail industry to provide a modern consumer credit solution for Africa and beyond.

We are recruiting to fill the position below:

Job Title: Collections Officer

Location: Yaba, Lagos

Purpose Statement

  • We are looking to hire Collections officers to collect payment on overdue bills by informing customers of their debt and their various options for repayment.
  • The Collection Officer is responsible for providing support to the organisation with particular emphasis on the collection of revenue and management of finance.
  • The position liaises directly with clients, issues invoices/notices, negotiate on outstanding payments and where necessary initiates recovery action.

Key Deliverables:

  • Establish repayment schedules, monitoring repayment of debts, and adherence by debtors to installment schedules.
  • Researching debtor companies, assisting in researching laws and procedures to provide written advice to clients.
  • Contact debtors by telephone, letter, email or fax, to agree debt recovery plans and follow up as appropriate
  • Reviewing the company debtor list.
  • Contacting customers and informing them of their overdue bills.
  • Advising customers on their payment options and suggesting methods of payments.
  • Negotiating suitable payment plans.
  • Maintaining customer payment records.
  • Preparing customer financial statements for banks and the state credit department.
  • Writing final notice warnings to customers when payments are not being made.
  • Instituting legal action when customers fail to pay their debt.
  • Responding to customer queries.
  • Contacting lawyers and insurance agencies to facilitate payments.

Preferred Qualification

  • B.Sc / HND in Accounting, Banking & Finance, Economics, Statistics or other related field
  • Relevant training & certifications.
  • 3-5 years of experience as a Recovery/Collections Officer.

Preferred Requirements:

  • Strong planning and organisational skills
  • Good time management
  • Strong communication skills (both written and oral) and an excellent telephone manner
  • Appropriately assertive manner to deal with debtors and clients in a Confident manner
  • Proactive and ability to take initiative
  • Able to work within a team as well as independently
  • Able to handle pressure and tight deadlines
  • Natural ability to interact with people from various backgrounds and various levels.

Application Closing Date

19th May, 2021.

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