Customer Care Executive (Female) at a Reputable Electronics Company – Willers Solutions Limited

Willers Solutions Limited – Our client, a reputable Electronics Company is looking to fill the position below:

Job Title: Customer Care Executive (Femele)

Location: Lekki, Lagos

Employment Type: Full-time

Job Description

  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.

Qualification

  • Min of B.Sc., HND in Business Administration; Mass Communication, French or any related field
  • Min of 2-3 years Cognate experience as CUSTOMER CARE EXECUTIVE or Administration
  • Must be able to communicate in English and French Fluently

Skills:

  • Active listening
  • Adaptability
  • Attentiveness
  • Conflict resolution
  • Creativity
  • Decision-making
  • Effective communication
  • Empathy
  • Open-mindedness
  • Patience
  • Quick thinking
  • Responsiveness
  • Timeliness

Benefits

  • #60,000
  • Staff Bus
  • Free Lunch
  • HMO

Application Closing Date

20th March, 2021.

How to Apply

Interested and qualified candidates should forward their CV ‘MS Word Format’ to: [email protected] using ‘Customer Care Executive’ as subject of the mail.

Note: Only qualified candidates will be shortlisted.

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