Customer Contact Agent at Prestigious Consulting Group
Prestigious Consulting Group is a Professional HR Consultancy Firm. We focus on improving organizational performances through strategic people & process management. We focus on finding the best talents across Nigeria for our clients.
We are recruiting to fill the position below:
Job Title: Customer Contact Agent
Location: Agungi, Lagos
Employment Type: Full-time
- Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
- Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
- Building lasting relationships with clients and other call center team members based on trust and reliability.
- Utilizing software, databases, scripts, and tools appropriately.
- Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
- Making sales or recommendations for products or services that may better suit client needs.
- Taking part in training and other learning opportunities to expand knowledge of company and position.
- Adhering to all company policies and procedures.
- High School Diploma or equivalent.
- More education or experience may be preferred.
- Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
- Understanding of company products, services, and policies.
- Proficiency with computers, especially with CRM software, and strong typing skills.
- Ability to ask prying questions and diffuse tense situations.
- Strong time management and decision making skills.
- Adaptability and accountability.
- Fluency in multiple languages may be desired.
N50,000 / month.
Application Closing Date
29th July, 2022.
Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.