Customer Experience Representative at Pointsource

Pointsource is an ICT firm involved in Gadget Sales, Web Services and Tech Consultancy.

We are recruiting to fill the position below:

Job Title: Customer Experience Representative

Location: Ikeja Lagos,

Employment Type: Full-time

Qualifications and Requirements

  • Minimum of OND in Marketing, Business Administration, Computer Science or related discipline
  • Minimum of 1-3 years experience ( OND: 2-3 years or HND/B.Sc: 1-2 yearṣ)
  • Must possess excellent written and communication skills.
  • Persuasive personality with outgoing positive attitude Demonstrated aptitude for problem-solving; ability to determine solutions for customers
  • Result driven, timely, innovative with good negotiating skills
  • Ability to self-motivate and multi-task, work independently or within a team
  • Proficiency in using Microsoft Applications such as Word, Excel
  • IT & Phone savvy.
  • Female Applicants preferably, not above 30years

Responsibilities

  • Receives customers’ requests by telephone / mail, analyzes requests and respond accordingly
  • Assists in resolving customer problems and complaints.
  • Recruit new customers and do follow up
  • Digital marketing & Cold calling
  • Involve in all forms of advertisement drive.
  • General office duties.
  • Applicants must have a Government issued ID, Original School Certificate and reside in Lagos, preferably within 15km of Ikeja.

Salary

In return, we offer a competitive salary. Salary plus Commission plus Bonus and opportunity to progress your career.

Application Closing Date

22nd February, 2021

How to Apply

Interested and qualified candidates should send their Application Letter and CV to: [email protected] clearly indicating the “Job Title” as the subject of your mail.

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