July 25

Customer Relation and Transaction Officer at Apex Network Limited

Job Description






Apex Network is a financial servicing firm, where anyone anywhere can easily and securely transact bitcoin, which is the future of Money and a catalyst for creating an open financial system in Africa and the world generally.

We are recruiting to fill the position below:

Job Title: Customer Relation and Transaction Officer

Location: Lagos
Employment Type: Full-time

Job Description and Duties

  • Ensure outstanding customer satisfaction by maintaining strong working relationships.
  • Prevent the escalation of customer issues by collecting and analyzing information provided before and after interacting with the customer.
  • Tracking, recording, reporting, and storing information related to transactions, customers and ensuring all information is accurate and complete.
  • Carrying out client satisfaction surveys and reviews.
  • Liaising with internal departments to ensure client needs are fulfilled effectively.
  • Letting customers know about other products the company offers.
  • Maintain a positive attitude while dealing with a variety of problems and applying creative problem-solving methods.
  • Monitor customer problems and needs to anticipate inquiries and respond to issues immediately as they occur.
  • Understand how to use the company knowledge base to prepare for each customer interaction while taking detailed notes.
  • Check customer’s balance and verify customer’s signatures.

Requirements / Skills / Competency

  • A minimum of B.Sc. / HND / BA degree.
  • Other higher / relevant qualification(s) will be an advantage.
  • A minimum of 1 year work experience in a similar role((preferably in customer relations or marketing).
  • Computer Proficiency in MS Word, MS Excel, Outlook & PowerPoint.
  • Experienced in transaction monitoring and drafting of suspicious transaction reports.
  • Must be an effective team player.
  • Maintain a positive attitude focused on customer satisfaction.
  • Solid organizational skills, multitasking and time-management.

Salary
N50,000 – N100,000 monthly.

Application Closing Date
30th July, 2022.




Method of Application

Interested and qualified candidates should send their CV to: 

[email protected]

 using the Job Title as the subject of the mail.

Note: Proximity to Lekki and it’s Environ is key.




Tags

Apex Network Limited, Customer Service Jobs In Nigeria, Lagos Jobs


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