Customer Relation and Transaction Officer at Apex Network Limited

Apex Network is a financial servicing firm, where anyone anywhere can easily and securely transact bitcoin, which is the future of Money and a catalyst for creating an open financial system in Africa and the world generally.

We are recruiting to fill the position below:

Job Title: Customer Relation and Transaction Officer

Location: Lagos
Employment Type: Full-time

Job Description and Duties

  • Ensure outstanding customer satisfaction by maintaining strong working relationships.
  • Prevent the escalation of customer issues by collecting and analyzing information provided before and after interacting with the customer.
  • Tracking, recording, reporting, and storing information related to transactions, customers and ensuring all information is accurate and complete.
  • Carrying out client satisfaction surveys and reviews.
  • Liaising with internal departments to ensure client needs are fulfilled effectively.
  • Letting customers know about other products the company offers.
  • Maintain a positive attitude while dealing with a variety of problems and applying creative problem-solving methods.
  • Monitor customer problems and needs to anticipate inquiries and respond to issues immediately as they occur.
  • Understand how to use the company knowledge base to prepare for each customer interaction while taking detailed notes.
  • Check customer’s balance and verify customer’s signatures.

Requirements / Skills / Competency

  • A minimum of B.Sc. / HND / BA degree.
  • Other higher / relevant qualification(s) will be an advantage.
  • A minimum of 1 year work experience in a similar role((preferably in customer relations or marketing).
  • Computer Proficiency in MS Word, MS Excel, Outlook & PowerPoint.
  • Experienced in transaction monitoring and drafting of suspicious transaction reports.
  • Must be an effective team player.
  • Maintain a positive attitude focused on customer satisfaction.
  • Solid organizational skills, multitasking and time-management.

Salary
N50,000 – N100,000 monthly.

Application Closing Date
30th July, 2022.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.

Note: Proximity to Lekki and it’s Environ is key.

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Parker Chuks
 

Parker Chuks is an experienced Career Specialist, Content Developer, and Progrmme Analyst. Driven by the latest IT innovations, he takes pride in identifying vocational and career opportunities for qualified job-searchers using a variety of assessments possible. As a Career Specialist, his goals include matching job applicants to a specific job that suits their talents, Conduct assessments and evaluate test results to guide employers, and Creating a database of existing career opportunities. In addition to his primary job functions, Parker Chuks has been recognized by top companies in Recruitment Sector for his extraordinary commitment to Workforce.