Customer Service Engineer at StreSERT Services Limited

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    StreSERT is a professional services organisation that offers quality stress-free solutions to corporate organisations. We offer business support and integrated solutions in different areas that ensure business objectives are achieved.
    Critically, we evaluate issues as they impact your business, and consequently deploy the appropriate skills and competenci…

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    Customer Service Engineer

    • Job Type Full Time
    • Qualification BA/BSc/HND
    • Experience 3 years
    • Location Lagos
    • Job Field Engineering / Technical&nbsp

    Our client is a representative of a renowned manufacturer of electrical appliances. The company is into sales, distribution, installation, servicing and repairs of the brand’s air-conditioners, voltage regulators, etc. As a result of growth, the service of a Customer Service Engineer is required for immediate employment.
    DEPARTMENT: Technical Operations

    REPORTS TO: GM
    BASIC FUNCTIONS: To oversee after-sales support to Clients, including the logistics and deployment of Technicians to provide installation, repairs and routine maintenance services
    PRINCIPAL RESPONSIBILITIES:

    Installation Contract Management:

    • To seek bids for commercial and residential air-conditioning projects
    • To assess, cost and quote for residential and commercial air-conditioning projects
    • To supervise air conditioning projects including procurement and installations
    • To supervise sub-contractors on air conditioning projects including site supervision

    Service Contract Management:

    • To assess, cost and quote for services including repairs and routine maintenance
    • To establish and maintain a database of all customers in liaison with the Accounts department
    • To persuade customers to sign service contracts for the routine maintenance of their air conditioners
    • To predict the service needs of customers and make necessary arrangements to meet those needs
    • To prompt listed customers and agree convenient timing for the service calls as they fall due
    • To schedule the service calls and notify the Service Technicians and ensure that all service calls are made
    • To attend to customers off-contract service calls and ensure that all such calls are promptly attended to in a professional manner

    Logistics:

    To provide necessary logistics for after-sales services

    Safety:

    To create a Safety program and ensure compliance by all personnel

    Accounting:

    To procure invoices for service contracts and off – contract calls and ensure that all invoices are paid

    Other duties:

    Carry out any other related duties, as may be required.

    Job Requirements:

    Education:

    A good first degree in engineering from a reputable university or polytechnic, preferably in Mechanical Engineering
    Working knowledge of Microsoft Excel, Word and PowerPoint

    Experience:

    • At least 3 years’ post-graduation experience in Customer Service or Sales in an engineering company is required
    • Previous experience froma company that is into electrical/home appliances will be an advantage

    Skills Required:

    • Good communications skills
    • Good planning skills

    Our ideal candidate will possess the following additional attributes:

    • Coordination
    • Passion for service
    • Self-driven
    • Good communication skills
    • Customer service orientation

    Salary: 

    Attractive and negotiable

    Method of Application

    Interested candidates who meet the above criteria should forward CVs to [email protected] using CSE-2021 as subject of the application before 25th March, 2021. Only shortlisted applicants will be contacted for interviews.

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