Customer Service Executive at Proxynet Communications

  • Proxynet Communications is an Information Technology Company focusing on Systems Integrations, Network Security / disaster recovery Solution, Enterprise Software Solutions. Our businesses are strongly channeled to providing integrated, turnkey, technology solutions to the financial, manufacturing, telecommunications, government, Oil and blue chip sectors in …

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    Customer Service Executive

    • Job Type Full Time
    • Qualification BA/BSc/HND
    • Experience 4 – 5 years
    • Location Lagos
    • Job Field Customer Care&nbsp

    Proxynet Group, an IT company seeks to recruit an experienced, responsible and trust worthy individual to fill this role of a Customer Service Officer ( Front Desk)  Only Female and must reside in Lagos

    Responsibilities:

    • Greet guests and provide them with superb customer service.
    • Ensure the reception is neat, presentable, and equipped with all the necessary supplies
    • Answer all client questions and incoming calls.
    • Redirect phone calls to the appropriate department and take down messages.
    • Accept all letters and packages, and distribute them to their appropriate departments.
    • Monitor, organize and forward emails.
    • Maintain records and files.

    Requirements

    • Proven customer support experience
    • Track record of over-achieving quota
    • Strong phone contact handling skills and active listening

    Good Social Media Management Skills

    • Good Use of Office Package
    • Familiar with CRM systems and practices
    • Customer orientation and ability to adapt/respond to different types of characters
    • Excellent communication and presentation skills
    • Ability to multi-task, prioritize and manage time effectively
    • Good Computer Skills
    • BSC Degree in any discipline. Customer Service certification would be an added advantage
    • Must have 4 to 5 years working experience.
    • Must reside in Lagos and on the Mainland

    Method of Application

    Interested and qualified candidates should forward their CV to: [email protected] using the position as subject of email.

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