Customer Service Executive -SAP at Rovedana

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    Customer Service Executive -SAP

    • Job Type Full Time
    • Qualification BA/BSc/HND
    • Experience
    • Location Lagos
    • Job Field Customer Care&nbsp

    CUSTOMER SERVICE EXECUTIVE

    Job Description

    • Open and maintain customer accounts by recording account information

    • Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

    • Maintain financial accounts by processing customer adjustments

    • Recommend potential products or services to management by collecting customer information and analyzing customer needs

    • Prepare product or service reports by collecting and analyzing customer information

    • Contribute to team effort by accomplishing related results as needed

    • Manage large amounts of incoming calls

    • Build sustainable relationships of trust through open and interactive communication

    • Provide accurate, valid and complete information by using the right methods/tools

    • Keep records of customer interactions, process customer accounts and file documents

    • Go the extra mile to engage customers

    • Resolve customer complaints via phone, email, mail or social media

    • Use telephones to reach out to customers and verify account information

    • Greet customers warmly and ascertain problem or reason for calling

    • Cancel or upgrade accounts

    • Assist with placement of orders, refunds, or exchanges

    Requirements:

    • Proven customer support experience

    • Track record of over-achieving quota

    • Strong phone contact handling skills and active listening

    PROFICIENCY IN THE USE OF SAP AND SPEAKING IGBO IS MANDATORY FOR THIS ROLE.

    FEMALES PREFERABLE.

    Method of Application

    Only qualified candidates should send CVs to [email protected] with title as “CSE-SAP”

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