Customer Service Manager (Lagos) at GreyWolf Empire

GreyWolf Empire is a registered company with over five years experience in digital marketing, entertainment, web solution, and logistics.

We are recruiting to fill the position below:

Job Title: Customer Service Manager

Location: Lekki, Lagos

Employment Type: Full-time

Job Description

  • We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organisation.
  • The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.

Responsibilities

  • Improve customer service experience, create engaged customers and facilitate organic growth
  • Take ownership of customers issues and follow problems through to resolution
  • Set a clear mission and deploy strategies focused towards that mission
  • Develop service procedures, policies and standards
  • Keep accurate records and document customer service actions and discussions
  • Analyse statistics and compile accurate reports
  • Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
  • Keep ahead of industry’s developments and apply best practices to areas of improvement
  • Control resources and utilise assets to achieve qualitative and quantitative targets
  • Adhere to and manage the approved budget.
  • Maintain an orderly workflow according to priorities.

Requirements

  • Candidates should possess a Bachelor’s degree / NCE / HND qualification.
  • Proven working experience as a Customer Service Manager, Retail Manager or Assistant Manager
  • Experience in providing customer service support
  • Excellent knowledge of management methods and techniques
  • Proficiency in English
  • Working knowledge of customer service software, databases and tools
  • Awareness of industry’s latest technology trends and applications
  • Ability to think strategically and to lead
  • Strong client-facing and communication skills.
  • Advanced troubleshooting and multi-tasking skills.

Application Closing Date

20th March, 2021.

Method of Application

Interested and qualified candidates should send their CV to: [email protected] using “Customer Service Manager (Lekki) ” as the subject of the email.

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