July 19

Customer Service Representative at a Real Estate Company – Willers Solutions Limited

Willers Solutions Limited – Our client, a reputable firm in the Real Estate Sector, is recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Lagos
Employment Type: Full-time

Responsibilities

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.

Requirements

  • B.Sc in a related field
  • Minimum of 3 years experience as a customer service representative
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Experience working with customer support.
  • Employees with excellent customer service skills can have a massive impact on a company’s bottom line
  • Good communication skills.

Application Closing Date
20th July, 2022.

Method of Application
Interested and qualified candidates should send their Applications to: [email protected] using the Job Title as the subject of the email.


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