Willers Solutions Limited – Our client, a reputable firm in the Real Estate Sector, is recruiting to fill the position below:
Job Title: Customer Service Representative
Employment Type: Full-time
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
- B.Sc in a related field
- Minimum of 3 years experience as a customer service representative
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
- Employees with excellent customer service skills can have a massive impact on a company’s bottom line
- Good communication skills.
Application Closing Date
20th July, 2022.
Method of Application
Interested and qualified candidates should send their Applications to: [email protected] using the Job Title as the subject of the email.