Customer Service Representative at Equisite Consult

Equisite Consult – We provide quality employees/candidates in a timely fashion, we match credentials to your requirements, only candidates who are the best fit for your opening. We are Flexible; Custom-tailored agreements and payment terms – now available!, Innovative; we use our own innovative algorithms and software in order for you to hire the best candidates faster.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Ogba, Lagos

Employment Type: Full-time

Job Summary/Responsibilities

  • Manage large amounts of incoming calls
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Take the extra mile to engage customers
  • Ensure customer satisfaction and provide professional customer support.

Skills/Education/Requirements

  • Minimum of OND
  • Proven customer support experience or experience as a Client Service Representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Notes: All Applicants must reside in Lagos and be ready for immediate employment.

Salary

NGN50,000 – 80,000 / Month.

Application Closing Date

5th March, 2021.

How to Apply

Interested and qualified candidates should send their Applications to: [email protected] using the Job Title as subject of the email.

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