April 26

Customer Service Representative at Newedge Finance Limited

Jobs


Newedge is a financial institution established in 2019 and licensed by the Central Bank of Nigeria (CBN) to operate as a Finance Company in Nigeria. The Company is fitted out with far-sighted financial experts with insightful knowledge of the macroeconomic variables to deliver a tailor-made financial solution to our clients.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Ogba, Lagos

Employment Type: Contract

Responsibilities

Customer Service Responsibilities list:

  • Manage large amounts of incoming phone calls
  • Generate sales leads
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas

Requirements and skills

  • Interested candidates should possess a Bachelor’s Degree / HND qualification with at least 1 year of work experience.
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively.
  • Proven customer support experience or experience as a Client Service Representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening

 

 

How to Apply

Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail

Application Deadline  25th April, 2022.



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