Customer Service Representative at PalmPay Limited

PalmPay is an Africa-focused fintech firm, launched in 2019. PalmPay is a mobile payments platform that offers a number of financial services.

We are recruiting to fill the position below:

 

Job Title: Customer Service Representative

Location: Ikeja, Lagos (On-site) 
Job type: Contract – Entry level

About the Job

  • We are seeking to employ a Customer Service Representative to join our team. Your main duty will be to drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.
  • If you have a Customer-First mindset, aims to deliver high-quality service in every customer interaction, have excellent written and verbal communication skills, can address complaints and issues with effective solutions and a positive attitude; then this job is for you.
  • Most importantly, you must have the passion for delighting customers with outstanding service.

Responsibilities

  • Manage inbound customer communications – Answer incoming calls and emails to address customer questions, requests and issues.
  • Consult on customer success – Advise customers on how to successfully leverage the product/service based on their unique needs.
  • Represent the brand in a professional and friendly manner
  • Empathize with and prioritize customer needs, escalating issues to internal teams as appropriate
  • Demonstrate ownership in documenting and resolving customer issues
  • Ability to multi task on assigned tasks.
  • Maintain working product knowledge – Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
  • Track interactions in CRM – Record customers interactions in internal system for cross-functional awareness and relationship development.
  • Assist customers with any queries they may have via calls, email, chat and/or social media

Requirements

  • Bachelor's Degree or equivalent
  • 1-2 years proven experience in supporting client success
  • Excellent written and verbal communication skills
  • Familiarity with CRM system
  • Understanding of financial services and smartphone apps
  • Typing speed of 45wpm or above.
  • Ability to address complaints and issues with effective solutions and a positive attitude
  • Passion for delighting customers with above and beyond service
  • Excellent time-management and prioritization skills

Salary
N70,000 Month (N50,000k Basic + N20,000 KPI).

 

How to Apply
Interested and qualified candidates should:
Click here to apply


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Parker Chuks
 

Parker Chuks is an experienced Career Specialist, Content Developer, and Progrmme Analyst. Driven by the latest IT innovations, he takes pride in identifying vocational and career opportunities for qualified job-searchers using a variety of assessments possible. As a Career Specialist, his goals include matching job applicants to a specific job that suits their talents, Conduct assessments and evaluate test results to guide employers, and Creating a database of existing career opportunities. In addition to his primary job functions, Parker Chuks has been recognized by top companies in Recruitment Sector for his extraordinary commitment to Workforce.