Customer Support Representative at Tizeti Network Limited

Tizeti Network Limited (Wifi.com.ng) is a growing NCC licensed Internet Service Provider for Africa. We offer commercial and residential Internet to estates, hotels and multi-tenant buildings.

We are recruiting to fill the position below:

Job Title: Customer Support Representative

Location: Lagos

Job Description

  • Receiving or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
  • Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
  • Understanding and striving to meet or exceed call centre metrics while providing excellent consistent customer service.
  • Taking sales or recommendations for products or services that may better suit client needs.
  • Taking part in training and other learning opportunities to expand knowledge of the company and position.
  • Adhering to all company policies and procedures.
  • Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
  • Building lasting relationships with clients and other call centre team members based on trust and reliability.
  • Utilizing software, databases, scripts, and tools appropriately.

Requirements

  • Applicants must have at least a 2.1 or HND in Administration or related fields.
  • Sound knowledge of Customer management (ITIL is an added advantage)
  • Strong time management and decision-making skills.
  • Applicant must have at 2-3 years working experience.
  • Adaptability and accountability.
  • Fluency in multiple languages may be desired.
  • Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
  • Understanding of company products, services, and policies.
  • Proficiency with computers, especially with CRM software, and strong typing skills.
  • Ability to ask prying questions and diffuse tense situations.

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