Debt Recovery Agent at Mwanga Limited

  • Mwanga is a tech driven business process outsourcing services company. We have a highly skilled and agile team that effectively fits into your teams and carries out a major process to result in upward scale in your profitability. We provide a range of services ranging from debt recovery, telemarketing, call center outsourcing, virtual assistant services, cus…

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    Debt Recovery Agent

    • Job Type Full Time
    • Qualification BA/BSc/HND , OND
    • Experience
    • Location Lagos
    • Job Field Sales / Marketing / Retail / Business Development&nbsp

    Location: Ikeja, Lagos
    Position Level: Agent 1


    • Manages recovery of overdue payments from customers by reaching out and acts as the liaison between creditors and customers.
    • Able to hit set target by collecting overdue loans and acts as the liaison between creditors and customers.
    • Follows-up on delinquent accounts, updates and maintains accurate records.
    • Performs other assigned duties necessary to support the portfolio weekly.
    • Self-driven to consistently hit and surpass weekly/monthly targets individually and as a team.
    • Able to give accurate report on customers reached out to weekly.
    • Thoroughly understands the assigned product and is persuasive enough to convince customers to pay amounts due using available repayment methods.


    • Minimum Qualification: OND / HND / B.Sc
    • Strong Written, Communication and Negotiation Skills.
    • Strong command of English Language and at least, one other local or international language
    • Agile, Teachable/Willing to learn
    • Knowledge and use of basic Microsoft Office Tools: Word, Excel and PowerPoint
    • Ability to prioritize and manage multiple responsibilities
    • Ability to collaborate with a team in a fast-paced environment.
    • Possesses a moderate understanding of general aspects of the job.
    • Attention to detail and strong goal orientation
    • Active Listening skills
    • Persuasiveness and sales / marketing skills.

    Method of Application

    Interested and qualified candidates should send their Resume / CV to: [email protected] using “Application – Debt Recovery Agent” as the subject of the mail.

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