Debt Recovery Agent at Mwanga Limited
Mwanga is a tech driven business process outsourcing services company. We have a highly skilled and agile team that effectively fits into your teams and carries out a major process to result in upward scale in your profitability. We provide a range of services ranging from debt recovery, telemarketing, call center outsourcing, virtual assistant services, cus…
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Debt Recovery Agent
- Job Type Full Time
- Qualification BA/BSc/HND , OND
- Location Lagos
- Job Field Sales / Marketing / Retail / Business Development
Location: Ikeja, Lagos
Position Level: Agent 1
- Manages recovery of overdue payments from customers by reaching out and acts as the liaison between creditors and customers.
- Able to hit set target by collecting overdue loans and acts as the liaison between creditors and customers.
- Follows-up on delinquent accounts, updates and maintains accurate records.
- Performs other assigned duties necessary to support the portfolio weekly.
- Self-driven to consistently hit and surpass weekly/monthly targets individually and as a team.
- Able to give accurate report on customers reached out to weekly.
- Thoroughly understands the assigned product and is persuasive enough to convince customers to pay amounts due using available repayment methods.
- Minimum Qualification: OND / HND / B.Sc
- Strong Written, Communication and Negotiation Skills.
- Strong command of English Language and at least, one other local or international language
- Agile, Teachable/Willing to learn
- Knowledge and use of basic Microsoft Office Tools: Word, Excel and PowerPoint
- Ability to prioritize and manage multiple responsibilities
- Ability to collaborate with a team in a fast-paced environment.
- Possesses a moderate understanding of general aspects of the job.
- Attention to detail and strong goal orientation
- Active Listening skills
- Persuasiveness and sales / marketing skills.
Method of Application
Interested and qualified candidates should send their Resume / CV to: [email protected] using “Application – Debt Recovery Agent” as the subject of the mail.