ENYO Retail & Supply Limited Job Recruitment

ENYO Retail & Supply Limited is a customer-focused, technology-driven, fuels retailing company. Poised to deliver best-in-class retail experiences, leveraging complimentary brands and optimized returns to investors.

Poised to challenge some of the key tenets of Nigeria’s fuels retailing industry, ENYO retail is founded on the premise that the customer is the most important factor to be considered in the development and execution of service delivery.

We are recruiting to fill the positions below:

 

Job Title: Senior Service Advisor

Location: Nigeria
Job Type: Contract

Job Summary

  • The technician is responsible for the diagnostics and repair of the customers’ vehicle.
  • He/She ensures that the customers complaints are resolved using the latest repair knowledge and skill including but not limited to repair manuals, diagnostic scanners, wiring diagrams etc.

Principal Duties and Responsibilities

  • Spots additional jobs if necessary
  • Perform routine maintenance and general mechanic work on vehicles.
  • Prepared to get additional certification as needed.
  • Willingness to learn with hands-on training.
  • Ensures repair shop is kept clean and organized and safe.
  • Keep a professional appearance.
  • Once the job is done and confirmed, he/she delivers the vehicle back to the service advisor in a clean state
  • Hands over the replaced parts to the service advisor
  • Ensures that all tools and equipment are properly cleaned and kept
  • Receives customer vehicle from service advisor and conducts a walk-around check
  • Ensures that the vehicle has courtesy items (seat covers, foot mats and fender cover) installed
  • Test drive the vehicle to confirm customer complaint if necessary
  • Perform maintenance and repair on customer vehicles to resolve complaint.
  • Identify problems with vehicles using the diagnostic equipment.
  • Explain automotive repairs and issues and provide great customer service.
  • Plan repair procedures using charts manuals and experience.
  • Test the functionality of parts and systems
  • Ensures that vehicles are fixed right the first time
  • Perform basic auto care and maintenance tasks such as oil changes, fluid level checks, and tire rotation.
  • Repair and replace brake pads, wheel bearings, sensors and other parts.

Requirements
Education:

Preferred Years of Experience:

Knowledge Requirements:

  • Comfortable with working outdoors
  • Good vision and physical strength
  • Safety minded
  • Strong customer service skills.
  • Ability to Drive
  • Commercial driver’s license
  • Understanding of driving laws and regulations

 

 

 

Job Title: Workshop Manager

Location: Nigeria
Job Type: Contract

Job Summary

  • The role is responsible for coordinating the Vehicon Car Clinics and Vehicon Diagnostic Centers with a view to improving financial performance and service quality to grow the business.
  • He/She will oversee the operations of Senior Service Advisors and Service Advisors.

Principal Duties and Responsibilities

  • Ensure robust and consistently reliable back office as it pertains to personnel records, business reporting and intelligence, financial reconciliation and audits etc.
  • Coordinate succession planning and personnel development activities and provide relevant feedback to HQ on personnel motivation.
  • Ensure proper stakeholder management to increase goodwill and minimize the business exposure or bad press
  • Protects company’s corporate image and reputation by maintaining product/service quality and environmental integrity.
  • Execute all initiatives for accomplishment of marketing goals.
  • Consistent provision of intelligence for expansion of footprint and growth of B2B portfolio to grow the business’s market share in the auto care industry
  • Effectively manage senior service advisors and service advisors to ensure full compliance with all policies, procedures and programs for effective operations.
  • Ensure the highest standards are maintained at all VCC and VDC to enhance customer service experience
  • Maintain data integrity on automanage, VDOR and all other reporting platform that will be established to ensure sales, inventory and P&L monitoring to boost performance and reduce financial loss.

Requirements
Education:

Preferred Years of Experience:

Knowledge Requirements:

  • Good written and oral communication skill
  • Good use of Microsoft Office Tools (Excel, PowerPoint, Word)
  • Account Management
  • Relationship and Stakeholder Management.
  • Leadership
  • Time Management
  • Good Communication Skill

 

 

 

Job Title: Service Advisor

Location: Nigeria
Job Type: Part Time

Job Summary

  • The service advisor oversees the day-to-day running of diagnostic centers and ensures that the centers are operated on standard service procedures to enhance high customer satisfaction and revenue assurance.

Principal Duties and Responsibilities

  • Answer questions about service outcome (after consulting with operators and technician if necessary)
  • Advise customers about warranty protections and potential cost savings
  • Help customers decide on additional job discovered
  • Responsible for all payment cash/card/transfer
  • Manage and oversee the service center’s workflow and scheduling
  • Call customers to inform them of changes in service or to let them know their vehicle is ready for pick-up
  • Explains work details to the customer
  • Ensures that the customer leaves with a positive impression and a very high tendency of repeat visit and referral
  • Responsible for post service follow up
  • Document and resolves all customer complaint as much as possible
  • Responsible for diagnostics centers revenue assurance and growth
  • Must keep a professional appearance for self and entire facility
  • Responsible for all maintenance reminders and appointment booking
  • Ensures that the vehicle has courtesy items
  • Greet customers when they arrive at the service center and ensures that all their needs are attended to
  • Receives the customer complain and ensures that they are properly documented on the check-in-sheet and repair order and filed
  • Ensures that a walk-around check is conducted on the vehicle with the customer
  • Consult with operators and technicians about necessary repairs and possible repair/price options to resolve customer complaint
  • Provide customers with in-depth information about available aftermarket and OEM (original equipment manufacturer) part options

Requirements
Education

Knowledge Requirements:

  • Good written and oral communication skill
  • Good use of Microsoft Office Tools (Excel, PowerPoint, Word)
  • Account Management
  • Relationship and Stakeholder Management
  • Leadership
  • Time Management
  • Good Communication Skill

 

 

 

Job Title: Senior Station Manager

Location: East Nigeria
Job Type: Contract

Job Summary

  • Amongst other KPIs, role will be assessed on percentage increase in retail and B2B sales, active customer database, percentage increase in size of customer wallet enjoyed by Enyo Retail and consistent achievement of budget margins on all products sold by the organization.
  • Holder must display and cascade core values that are consistent with the standards of the business.
  • The role is responsible for coordinating sales area operations with a view to improving financial performance and retail station service quality to grow the retail and B2B networks in assigned geography. He / She will oversee the operations of Station Managers, coordinate business development and marketing activities as well as manage stakeholder relationships and conflicts.
  • The SSM will also be required to perform financial audits, carry out on-the-spot training and coaching as well as all other functions as may be assigned by the Business Optimization Officer. In addition, the SSM will execute actions towards deepening organizational understanding of competitor activities and maintain a steady pipeline of qualified and motivated workforce to enhance succession planning for his/her territory.

Principal Duties and Responsibilities
Sales Planning and Operations:

  • Effective territory supervision to consistently attain desired financial and qualitative results at retail, NFR and B2B points of sale.
  • Consistent provision of intelligence for expansion of retail footprint and growth of B2B portfolio to grow the company’s market share.
  • Execute all initiatives for accomplishment of marketing goals.

Standards and Control:

  • Effectively manage station managers and all other personnel to ensure full compliance with all policies, procedures and programs for effective station management.
  • Ensure the highest standards are maintained at retail stations to enhance customer service experience across territory

Data Management:

  • Maintain data integrity on SBR/EE to ensure sales, inventory and P&L monitoring to boost performance and reduce financial loss.
  • Ensure robust and consistently reliable back office as it pertains to personnel records, business reporting and intelligence, financial reconciliation and audits etc.

People Management:

  • Coordinate succession planning and personnel development activities and provide relevant feedback to HQ on personnel motivation.

Stakeholder Management:

  • Ensure proper stakeholder management to increase goodwill and minimize the company’s exposure Protects company’s corporate image and reputation by maintaining product, service and environmental integrity

Requirements
Education:

  • Minimum B.SC or its equivalent

Knowledge Requirements:

  • Excellent Verbal & Written Communication
  • Proficient use of MS word, PowerPoint and Excel
  • Good appreciation of local industry dynamics
  • Relationship and Stakeholder Management
  • People Management

 

 

 

Job Title: Accounts Payable Officer

Location: Nigeria
Job Type: Part Time

Job Summary

  • He/She will be responsible for providing financial, administrative and clerical support by ensuring payments are completed and expenses are controlled by receiving payments, processing, verifying and reconciling invoices according to established policies and procedures in an efficient, timely and accurate manner.

Principal Duties and Responsibilities

  • Match vendor invoices with purchase orders and Job completion form. Verify the accuracy of vendor invoices and confirm that the correct general ledger account codes are used.
  • Respond to external vendors and internal managers regarding all aspects of the accounts payable process, including processing invoices for payment, recording sales tax, etc.
  • Posting of expenses to accounts and cost centers by analyzing invoice/expense reports and recording entries.
  • Generate payment to vendors on a routine schedule and match the payment batch with backup for review
  • Pay vendors by monitoring discount opportunities, verifying tax identification number, resolving purchase order, contract, invoice, or payment discrepancies and documentation;
  • Pay employees by receiving and verifying expense reports for advances, claims, etc.
  • Verify vendor accounts by reconciling monthly statements.
  • Report sales taxes by calculating requirements on paid invoices
  • Provide accurate and effective document preparation and records management relative to the AP function in accordance with records retention policies and procedures
  • Review of station and depot expenses and reimbursing thereafter.
  • Monitor account balances, track expenses, prepare analyses of accounts and related financial activity to produce monthly financial reports.

Requirements
Education:

  • Minimum of a Bachelor’s degree in Accounting, Banking, Economics and Finance.
  • Post graduate degree in Accounting and Auditing. ICAN or ACCA part qualified.

Knowledge Requirements:

  • Outstanding attention to detail with an ability to reconcile complex accounts
  • Ability to maintain strong relationships with external parties and internal colleagues
  • Knowledgeable in IFRS
  • Adept in the use of an ERP system. Microsoft Dynamics is an added advantage.IT Skills: Microsoft Office tools
  • Demonstrate ability to meet deadlines, determine priorities and organize work to meet objectives and identify and deal with problems

How to Apply
Interested and qualified candidates should:
Click here to apply

 

Application Deadline 20th March, 2020.

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