July 18

Fleet Engagement Officer at Kwik

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Kwik

Delivery service on-demand in Lagos, Nigeria ! For individual or businesses. Offer your customers a high quality and cheap dispatch service

Job Responsibilities

  • Monitor, anticipate, and resolve challenges that can disrupt fleet performance.
  • Manage real time fleet issues; ensures prompt resolutions.
  • Give a structured and actionable daily feedback to the Head, Fleet Management.
  • Responsible for retention of riders and creating a happy atmosphere amongst the riders.
  • Manage the relationship between the organization and the riders
  • Quarterback all activities in the department and ensure end-to-end quality assurance and business satisfaction.

Desired Experience/ Knowledge

  • 2+ years of experience in customer experience issue resolution
  • Ability to take initiative and be flexible in a constantly-changing work environment
  • Excellent communication skills
  • Strong knowledge of excel / google sheets and ease with a variety of tech platforms and reporting.


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