Fresh Vacancies at the Work Place Centre Limited

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    Work Place Centre Limited is a World Class Skills Development and HR / ICT Consulting Services organisation that adds significant value to our clients and society.

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    Store Manager

    • Job Type Full Time
    • Qualification BA/BSc/HND
    • Experience None
    • Location Lagos
    • Job Field Procurement / Store-keeping / Supply Chain&nbsp

    1. Job Summary

    The Store Manager is responsible for ensuring that all branches, coordinating staff to ensure delivery of first class customer service and ensuring smooth overall operations of store/outlet they are responsible for.

    2. Key Objectives

    • The Key of objectives of the Shop Manager position include:
    • Coordinating daily front and back end operations of all outlets
    • Supervising staff and area to ensure customer satisfaction within outlets
    • Monitoring and training staff to ensure uniformity in service and presentation across all outlets

    3. Duties/Responsibilities

    • A. Daily Shop running
    • coordinating daily Front of the House and Back of the House restaurant operations
    • monitoring the quality of products
    • Seeking and receiving customer feedback
    • Coordinating and liaise with external store suppliers
    • overseeing maintenance of stores and testing facilities

    B. Staff Coordination

    • Monitor staff performance and provide feedback to improve productivity
    • Training new and current employees
    • Ensure staff compliance with sanitation and safety regulations
    • Ensuring staff compliance with uniform and appearance rules
    • Organize and supervise outlet employee shifts .

    C. Customer Service Interaction

    • Delivering superior service and maximize customer satisfaction
    • Responding efficiently and accurately to customer complaints and escalat-ing where needed
    • Upselling and promote products to customers

    Managing restaurant’s good image and suggest ways to improve it

    D. General Shop Operations

    • Estimate future needs for goods, kitchen utensils and sundry products
    • Ensuring availability of store supplies through timely requisition through F&B Manger

    Compile detailed reports on products and sales

    E. Key Skills and Experience

    • Leadership skills
    • Coordinated
    • Ability to work under pressure
    • Wiliness to learn
    • Internal motivation
    • Attention to detail
    • Ability to implement feedback

    F. Key Performance Indicators

    • Consumer feedback
    • Restaurant staff performance
    • Restaurant outlet maintenance
    • Stock availability at outlets
    • Timely and accurate reporting

    7. Required Qualifications

    • BSc or Equivalent
    • Experience as a restaurant, Service or Hospitality field manager

    8. Preferred Qualifications

    Hospitality management training

    9. Reporting Relationships

    Functional Reports to: F&B Manager

    Supervisees: all Restaurant front-end staff

    go to method of application »

    Operations Manager

    • Job Type Full Time
    • Qualification BA/BSc/HND
    • Experience
    • Location Lagos
    • Job Field Administration / Secretarial&nbsp

    1. Job Summary

    The Operations Manager is in charge of the general flow of delivery, maintenance of delivery vehicles and supervision of drivers and dispatch riders.

    2. Key Objectives

    The Key of objectives of the Operations Manager position include:

    • Managing flow of delivery
    • Overseeing staff and equipment transport to events and outlets
    • Supervising logistics staff
    • Vehicle maintenance
    • Supervise all outlet maintenance

    3. Duties/Responsibilities

    A. Driver Coordination

    • Creating and overseeing driver schedule
    • Coordinating driver responsibilities

    B. Vehicle Maintenance

    • Ensuring vehicles are properly maintained
    • Vehicles quality management
    • Timely servicing of vehicles
    • Maintenance of delivery motorcycles
    • Coordination of vehicle fuelling

    C. Distribution Management

    • Supervising delivery of stock to outlets
    • Liaising with bakery and delivery staff to ensure smooth operations and delivery of goods.
    • Tracking of delivery quantities vis-a-vis production of Gelato

    D. Inventory Management

    • Taking delivery of inventory and ensuring proper storage in warehouse
    • Removal of items from warehouse upon request from end users
    • Identification of reorder level for items in storage and request for procurement
    • Keeping record of inventory in warehouse
    • Miscellaneous procurement and payments of office expenses

    E. Key Skills and Experience

    • Organizational skills
    • Ability to influence
    • Interpersonal skills
    • Well organized
    • Leadership and supervisory skills
    • Good understanding of mechanics and vehicle maintenance

    F. Key Performance Indicators

    • Vehicle in good working condition
    • Petrol usage efficiency
    • Reduction of cost of servicing
    • Coordination of drivers
    • Delivery flow

    8. Preferred Qualifications

    • BSc or Equivalent
    • Previous logistics experience

    9. Reporting Relationships

    Functional Reports to: Head of Operations

    Supervisees: Drivers, Logistics Officer, maintenance staff, Store keeper

    Method of Application

    Interested and qualified candidates should forward their CV to: [email protected] using the position as subject of email.

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