Front Desk / Customer Service Personnel at Integrated A2z Technologies (ia2ztech)

  • Integrated A2z Technologies (ia2ztech) is an IT firm that specializes in TRAINING, CONSULTING SERVICES, and SALES.
    Ia2ztech strives to provide high-quality technological business solutions with a concentrated focus on individuals and corporate establishments.
    Ia2ztech was incorporated in 2011, with offices in Ikeja, Lagos and Ogbomoso, Oyo state.
    The company presently have full-time professional staff and a couple of contract staff that are involved in special projects.

    Read more about this company

    Front Desk / Customer Service Personnel

    • Job Type Full Time
    • Qualification BA/BSc/HND
    • Experience
    • Location Lagos
    • Job Field Administration / Secretarial&nbsp , Customer Care&nbsp

    Job Description

    • Act as the point of contact between the manager and internal/external clients
    • Handle requests and queries appropriately
    • Telemarketing Job function
    • Answer all incoming calls and redirect them or log messages
    • Receive letters, packages etc. and distribute them
    • Prepare outgoing mail by drafting correspondence, securing parcels etc.
    • Manage diary and schedule meetings and appointments
    • Check, sort and forward emails
    • Keep updated records and files
    • Answer questions and address complaints
    • Generate sales leads that develop into new customers
    • Identify and assess customers’ needs to achieve satisfaction
    • Take up other duties as assigned (travel arrangements, schedules etc.)

    Requirements

    • Proven experience as front desk representative or relevant position
    • Familiarity with office machines (e.g. scanner, printer etc.)
    • Knowledge of office management systems and procedures
    • Proficient in English (oral and written)
    • Excellent knowledge of MS Office (especially Excel and Word)
    • Up-to-date with latest office gadgets and applications
    • Strong communication and people skills
    • Good organizational and multi-tasking abilities
    • Problem-solving skills
    • Customer service orientation
    • Discretion and confidentiality

    Qualification

    • HND / B.Sc Degree in any relevant field; additional qualifications will be a plus.

    Method of Application

    Interested and qualified candidates should send their CV and Cover Letter to: [email protected] using the “Job Title” as the subject of the mail.

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