General Manager, Business Development and Operations at Greengates Group Limited

Greengates Group Limited is a multinational and majorly family held equity company established over 22 years ago to provide world class products and services in all the countries it operates. From a vantage position, presence and partnerships with time tested and successful institutions in major industrialized and commercial capital in Europe, North America and Asia, we have acquired a world class solution to meeting our customers.

We are recruiting to fill the position below:

Job Title: General Manager, Business Development and Operations

Location: Lagos

The Job Summary

  • General Manager Business development and Operations is responsible for driving growth in the company and all its subsidiaries, setting business objectives for the company and it SBUs
  • He must have strong business acumen with great people management skills.

Job Responsibilities

  • Responsible for creating and delivering the growth strategy for the business with full P&L accountability.
  • Responsible for general management of the business unit and provides guidance to directors and managers and other leadership colleagues as well as motivation to all staff within the unit.
  • Supervise and assign duties to company subordinates.
  • Operate a client-responsive organization and be the point elevation person for clients when required.
  • Oversee the store, account admin to ensure proper accountability, etc.
  • Direct the planning and coordination of a Greengates group plan including facility expansion and equipment modifications to support future business growth and compliance.
  • Leads the budget process and accounting, booking keeping of stock.

Key Responsibilities

  • Develop appropriate business strategies to achieve financial targets
  • Prepare team business plans, budgets and any subsequent revisions
  • Review monthly team and financial performance against plans and budgets
  • Analyse and explain budget variances (i.e. deviations from plan, recommend corrective action, etc.)
  • Prepare marketing, sales and call reports as defined below
  • Deliver revenue budget
  • Manage cost budget to achieve cost reduction targets
  • Ensure timely collection of receivables.

Customer Relationships:

  • Implement regular and documented calling program for all customers (i.e. call plans, call reports, etc.)
  • Implement customer commitments as defined and/or agreed during marketing calls
  • Log/report and evaluate all customer complaints/issues
  • Ensure timely and satisfactory resolution of all customer complaints/issues
  • Implement a process which quickly/immediately surfaces and documents customer issues/complaints
  • Identify and develop new customer segments.

Internal Business Processes:

  • Ensure that all business and financial terms are agreed with the customer, documented and appropriately executed/signed-off.
  • Set up and document business processes which assure our revenues and deliver customer satisfaction.
  • Set-up and maintain ordered customer files in a standardised format which facilitates speedy and efficient access to customer and business information.
  • Ensure that all in-coming business correspondence has a received stamp indicating the receiving unit/department, and date and is signed off by the receiving officer.
  • Develop and periodically review pricing structure for all the revenue areas.

Innovation, Learning & Growth:

  • Develop training/knowledge improvement plans for self and supervised staff based on key skills requirements and identified skills gaps.
  • Ensure skills upgrade of self and all supervised staff through on-the-job and other training interventions.
  • Deliver continuous improvement in revenue quality, customer satisfaction and internal business processes within areas of responsibility.
  • Lead by good example.

KPIs (Key Performance Indices)
Financial Measures:

  • Achievement of overall revenue target to be set n assumption of duty
  • Implementation of new revenue streams (Products and services)
  • New business development (revenues from new customers and products)
  • 95% Collection of receivables within 90 days maximum
  • Cost consciousness and achievement of cost management targets of 10% from the previous year
  • Develop product specification for all revenue areas which i
  • Identify, develop and implement new business opportunities within the Group.

Customer Relationships:

  • Achieve 100% signed MOU/Contract with all corporate customers
  • Documented and executed customer calling programs
  • Timely implementation of customer commitments (i.e. under-promise and over-deliver)
  • Adequate surfacing and documentation of customer issues
  • Speedy and adequate/satisfactory resolution of customer complaints
  • Customer retention (revenues from existing customers).

Internal Processes:

  • Develop and implement a clearly defined pricing and discount structure with inbuilt authorisation levels
  • Standardisation of key marketing and sales documents (Intro letter, MOUs, Price matrix, etc)
  • Knowledge of, and adherence to, Group and Company policies and procedures.
  • Documented customer agreements
  • Quality of organisation and completeness of customer and business records
  • Quality of internal business processes and business controls which support service delivery and assure revenues
  • Quality of internal business processes documentation for processes under area of supervision.

Innovation, Learning & Growth:

  • Quality of self and staff training plan
  • Quality and frequency of documented on-the-job training interventions.
  • Training of self and staff on internal business processes relevant to job performance
  • Introduction and execution of business innovations resulting in improved customer retention/satisfaction, revenues, staff quality/productivity, and/or cost reduction.


  • B.Sc / B.A. in Business Administration or any other related field with at least 5 years is required
  • Minimum of 5year of prior experience as a GM / General Manager in a manufacturing company.
  • Proven leadership and people management skills, including the ability to recruit and retain a highly motivated team and nurture and mentor talent.
  • Pleaase only candidates in Lagos need apply.

Core Competencies:

  • Excellent interpersonal skills
  • Effective oral and written communication skills
  • Supervisory skills
  • Problem solving skills
  • Negotiation skills
  • Interviewing skills
  • Time management skills
  • Excellent knowledge of MS Office especially Excel and Word
  • Competence to drive growth.

Application Closing Date
27th April, 2022.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.