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Head, Operations at First Excelsia Professional Services Limited

Job Description

First Excelsia Professional Services Limited – Our client, a fast-growing Finance House, is recruiting to fill the position below:

Job Title: Head, Operation

Location: Lagos
Employment Type: Full-time
Industry: Finance

Job Details

  • The primary activities of the role will entail collaboration with other executive management to develop business and operational strategies, drive and coordinate daily operational activities.
  • The ideal role holder will provide advice to senior management on administrative and procedural matters such as process operations, staff management, financial planning, and facilities management.

Job Description

  • Overseeing and coordinating daily operational activities
  • Design and development of operational policies in line with the business’ strategies and regulatory stipulations
  • Responsible for ensuring that employees conform to the firm’s policies and procedures from an operations and service perspective
  • Overseeing and coordinating customer service and customer experience management
  • Ensure compliance with all regulatory laws
  • Manage contracts and relationships with customers, vendors, partners and other stakeholders
  • Facilitation of the strategic drive for teams to form partnerships and new initiatives
  • Facilitation of internal and external communication
  • Facilitating collaboration with risk officers in ensuring compliance standards are upheld, risk evaluation and quality assurance
  • Responsible for facility management, oversees procurement and logistics
  • Mentor and motivate team members to achieve productivity and engagement
  • Oversees expense management, including budget tracking, headcount ratios, travel, expense reports, and other kinds of expenses pertaining to the organisation, with a focus on adherence to firm policies and effective cost management.

Person Specification

  • Minimum of a Bachelor’s Degree in Accounting, Banking and Finance, Business Administration or related disciplines from any recognised institution
  • Minimum of 8 years relevant working experience with at least 3 years spent as Head of Operations in a Finance Company/Financial Services Sector
  • An MBA will be an added advantage.

Application Closing Date
17th June, 2021.

Method of Application

Interested and qualified candidates should send their CV to: 

[email protected] 

 using “Head, Operations” as the subject of the mail.

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