Job Openings at MacTay Consulting

  • MacTay Consulting has been in existence for over 28 years in Nigeria. We are a member of TACK and TMI, international consulting companies operating in over 60 countries and with a combined experience of over 80years.
    Our global network of partners and experience means that our clients enjoy all the benefits of a local office, while drawing upon our multi…

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    • Contents
    • Open Jobs
      1. Shift Manager
      2. Change Manager
      3. Associate Engineer
      4. Incident Manager
      5. Value Added Service Operation Manager
    • Method of Application

    Shift Manager

    • Job Type Full Time
    • Qualification BA/BSc/HND
    • Experience 7 – 9 years
    • Location Lagos
    • Job Field Engineering / Technical&nbsp

    Job Responsibilities

    • Responsible for day to day operational performance
    • Managing a team 25-30 staff
    • Planning for and ensuring team members competence enhancement
    • Ensuring KPI / SLA Fulfillment related to Network Surveillance & 1st Level troubleshooting of the events taking place on the network
    • Review of Performance Metrics for the shift resources and implementation of Corrective & Preventive actions if required
    • Ensuring high motivation level of team resources
    • Attrition Management
    • Providing Technical guidance and Leadership to the team members
    • Conducting Performance Appraisals
    • Fulfillment of Balanced Scorecard
    • Act as a planned work coordinator for emergency requests beyond normal office hours

    Job Requirements

    • Qualification: Degree within Electronics Engineering / Telecommunication Engineering / Computer Science / Computer Engineering or equivalent.
    • Industry experience: Telecom / Customer Management
    • Years of experience: 7-9 Years
    • Certifications: ITIL / CCNA / JNCIA/CCIP.

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    Change Manager

    • Job Type Full Time
    • Qualification BA/BSc/HND
    • Experience 7 – 10 years
    • Location Lagos
    • Job Field Engineering / Technical&nbsp

    Job Responsibilites

    • To ensure process documentation for all changes in customer’s network are in line with Global directive.
    • Ensure adequate levels of process awareness
    • Ensure that all change requests are logged on RFC / OneTM forms.
    • Responsible to ensure that impact analysis is validated in CAB for all configuration/network changes within customer network.
    • Overall responsible for ensuring all configuration changes are approved by Change Advisory Board (CAB) before implementation of change.
    • To be member of CAB in ensuring all the critical/major changes has undergone thorough impact analysis before approval.
    • Ensure that decisions taken by the CAB are documented and communicated.
    • Ensure successful execution of CRТs.
    • Consolidate a Daily OneTM / RFC Report and send it to the concerned stakeholders.
    • To ensure delivery of agreed / ad-hoc reports towards customer as per WLA requirements.
    • To facilitate customer requirements for new and revision in existing change request and their delivery.
    • Ensure that concerned stake holders are adhering as per SLAs definitions.
    • Ensure that all opened RFCs / CRs are resolved/ closed in timely manner.
    • Leads the development, deployment, awareness, implementation and compliance of Change Management process for allocated accounts
    • Participates in internal and external Governance meetings and present Change Management performance.
    • Drives initiatives and automations to improve process performance.

    Job Requirements

    • First Degree in any Engineering course
    • Must have at 7 – 10 years experience in Telecom or ICT
    • Must have Certification in ITILV3 or ITIL Service Transition & Six Sigma
    • Excellent communication skill
    • Good in Process / People Management
    • Ability to develop / automate strong reporting mechanisms and presentations
    • Pro-active and able to work under pressure

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    Associate Engineer

    • Job Type Full Time
    • Qualification BA/BSc/HND
    • Experience 1 – 2 years
    • Location Lagos
    • Job Field Engineering / Technical&nbsp

    Job Summary

    • Alarm Monitoring Asst-Engineer will take the ownership of alarm monitoring for charging & billing system and creation of trouble tickets within the agreed response time.

    Job Responsibilities

    • Primary responsibility is to Monitor the Alarms for charging and Billing system through Alarm Monitoring tools
    • Creation of TT through tools within the agreed Response time.

    Job Requirements

    • Candidate should have good communication skills
    • Candidate should have good mail etiquette skills.
    • Basis knowledge of Telco Network operations and IN platform.
    • Must be aware of the Alarm Monitoring/Trouble Ticket creation process through Tools.
    • B.Sc. / B-Tech in Electronics and Telecommunication
    • Minimum years of relevant experience: Min 1-2 years of work experience within NOC environment.

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    Incident Manager

    • Job Type Full Time
    • Qualification BA/BSc/HND
    • Experience 3 – 6 years
    • Location Lagos
    • Job Field Engineering / Technical&nbsp

    Job Responsibilities

    • Lead and facilitate the engaged team toward restoration of service in shortest possible lead times.
    • Engage relevant stakeholders & escalate when necessary to expedite resolution.
    • Ensure RT adopts optimal mindset which balances best path to resolution and protection of customer interests.
    • Initiate management and technical escalations when required.
    • Log all Incident details, allocating approved categorization and prioritization.
    • Keep users informed about their IncidentsТ status at agreed intervals.
    • Associate Incidents with other records (i.e. Changes, Problems, repetitive incidents).
    • Provide first-line investigation and diagnosis of all Incidents via major incident report.
    • Ensure recovery team remains sensitive to collection and correlation of data for potential RCA post event.
    • Escalate critical outages to Problem Manager after restoration for RCA.
    • Remain available at all times during the designated shift and/or roster period.
    • End to end incident owner.

    Job Requirements

    • Leadership skills: Good in People and Process Management
    • Language skills: Fluent spoken English & excellent English written communication skills
    • Values and behaviors: Pro-active and able to work under pressure
    • First Degree from any institution
    • Years of experience: 3-6.

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    Value Added Service Operation Manager

    • Job Type Full Time
    • Qualification BA/BSc/HND
    • Experience 3 years
    • Location Lagos
    • Job Field ICT / Computer&nbsp

    Job Responsibilities

    • Establish operation methodology based on deep understanding of mobile internet and telecom VAS (Value-added Services) operation.
    • Support service business development and service operation solution, business case development, commercial negotiation and communication.
    • Dedication to service operation work, provide operation plan and implement routine operation flow.
    • Monitor and analyze service operation data, provide promotion suggestion, communicate with respective team or department to coordinate operation flow.
    • Support projects in terms of delivery plan, key milestone assessment as well as project governance.
    • Focus on usersТ experience, provide service UI and logical flow improvement suggestion, support content operation and promotion,
    • Implement pacification scheme when platform operation issues arise.
    • Organize market promotion activities, provide and implement promotion plans, and manage promotion channels.
    • Support financial and settlement workflow
    • Effective communication with executive customers.

    Job Requirements

    • First Degree in Computer Science, Information Technology, Computer/ Software / Electrical / Electronic Engineering and any related discipline
    • 3+ years in the digital services department of Telecom industry, Internet Company or VAS service provider.
    • Experienced in VAS operation or promotion, good understanding of software product and industry
    • End-to-end service operation process understanding
    • Result-orientated, passionate and a team player. Global business management experience is preferred.
    • Good communication skills.

    Method of Application

    Interested and qualified candidates should forward their CV to: [email protected] using the “Job title” as subject of the email.

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