Job Vacancies at Paga Nigeria

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    Pagatech was founded in early 2009 with a vision to enable a cashless society and bank the unbanked in Africa. Our first product offering, Paga, is a direct to consumer mobile payments service. Paga is an innovative, open, secure, and interoperable mobile payments platform that allows any person who has a mobile phone to transact electronically – thus turnin…

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    Customer Service Representative

    • Job Type Full Time
    • Qualification BA/BSc/HND
    • Experience 1 year
    • Location Lagos
    • Job Field Customer Care&nbsp

    Location: Yaba, Lagos
    Sector: Financial Services
    Career Level:  Grade 3
    Reports To: Manager, Customer Care

    About the Role

    • Paga is a licensed financial services company and a leading payments company in Nigeria with a massive transformative purpose – to make it simple for one billion people to access and use money.
    • It was founded on the simple belief that the ubiquity of mobile phones can be leveraged in building an ecosystem that enables people to digitally send and receive money and creating simple financial access for everyone.
    • A customer service representative is responsible for supporting Paga customers, products and services at the frontline, proffer solution to customer’s inquiries, give information and handle complaints regarding organization’s products and services, keep customer satisfaction at the core every decision and behavior.

    Primary Responsibilities

    • Identify and resolve customer queries effectively and efficiently, whilst maintaining the acceptable service quality standard
    • Follow through on customer queries ensuring prompt resolution and feedback
    • Use relevant tools to track cases and meet turn-around-times and other required metrics
    • Proactively solicit and avail information to facilitate 90% first call resolution
    • Answers calls and respond to emails from customers professionally.
    • Provide customer with product and service information.
    • Obtain relevant data to handle complaints and inquires.
    • Resolves complaints by clarifying issues; investigate and proffer solution.
    • Escalate unresolved issues to internal/second level support.
    • Up-selling and cross-selling of Paga products and services  
    • Perform any other duties as assigned by the Manager, Customer Care.

    Key Competencies:

    • Proficiency in Ms Office – Excel, Word and PowerPoint
    • Able to co-ordinate teams across the business to creatively resolve issues, both reactively and proactively.

    Knowledge and Skill Requirements

    • Bachelor’s degree with a minimum of a 2:1 or its equivalent in a relevant discipline
    • Minimum of 1 year relevant work experience.
    • Communicates tactfully and effectively both verbally and in writing
    • Maintain effective work relationships with team members
    • Flexibility and adaptability to new instructions and/or dynamic organisational priorities
    • Must be a team player and able to work collaboratively with and through others.
    • Must have completed the mandatory NYSC

    go to method of application »

    Regional Manager

    • Job Type Full Time
    • Qualification BA/BSc/HND
    • Experience 5 years
    • Location Lagos
    • Job Field Administration / Secretarial&nbsp

    Location: Yaba, Lagos
    Department: Human Capital
    Employment Type: Full-Time
    Sector: Financial Services
    Career Level:  Manager, Grade 11
    Reports to: General Manager, Agent Network Sales

    About The Role

    • The Regional Manager is responsible for delivering on agent, customer, merchant and revenue growth targets through effective development and management of a distribution network. The role involves hands-on supervision of a 50+ person field sales/operational support team, ensuring teamwork and capability development, and delivering on commercial targets defined for each period.
    • To be successful you will need to be comfortable spending significant time in the field motivating the team and agents and driving both to exceed set targets. You must be someone with a strong ability to influence and work collaboratively with teams that do not report into you.
    • The ideal candidate must have a clearly-demonstrated track record in channel recruiting and management and should have produced meaningful sales revenues at a fast-moving consumer goods company or similar. The candidate must also have demonstrated skills in driving volumes through a channel, relationship building, monitoring and evaluating results to devise strategies. The candidate must also have demonstrated an ability to motivate a team, provide mentorship, and understand how to grow sales staff.
    • The successful candidate will also need to be someone who cares about others, relatable, trustworthy, takes initiative, calm under pressure, and have great communication skills – verbal, non-verbal, and written.

    Primary Responsibilities

    • Responsible for providing leadership to the region by ensuring that the appropriate structures, systems, and competencies and sales values are developed to exceed revenue targets
    • Working via the field team to manage recruitment, activation and ongoing support of agents across the region
    • Delivering on revenue targets for all products through agent-related transactions
    • Selection, training and ongoing performance management of regional staff. Focus on optimization of team performance, enhancement of morale and productivity
    • Drive collaboration (regional) with cross functional teams who support the activities of the agent network (Marketing, Product Innovation, Customer Service, Finance etc.)
    • Budgeting and accounting for utilization of regional funds, human and material resources, and other assets
    • Keeping abreast of global trends and best practices relevant to the business, with a view to interpret and adapt same to fit our environment
    • Ensure regional stakeholders’ compliance with regulatory requirements and Company standards
    • Preparing weekly, monthly and annual operational and management reports
    • Overall leadership in the region, including representing the Company and its management when and as needed

    Key Competencies:

    • Strong leadership
    • Excellent Analytical, tactical and strategic thinking
    • Strong ability to motivate, influence and advice people
    • Strong planning and organizational skills
    • Good understanding of Lagos and Ogun state market, consumer preferences and trends
    • Attention to detail
    • Initiative and curiosity
    • Ability to multi-task and manage competing priorities
    • Good judgement and decision-making ability
    • Conflict resolution
    • Excellent communication skills – verbal, non-verbal and written

    Knowledge and Skill Requirements

    • Bachelor’s degree required
    • At least 5years of relevant experience in sales at an FMCG with at least regional management experience
    • Excellent knowledge of MS Office and sales tracking software
    • Must be able to work in a high-velocity, high performance environment.
    • Must be able to develop and communicate competitive landscape analysis
    • Ability to lead cross functional teams
    • A detailed understanding of the wholesale and retail distribution marketplace, including their potential customers, partner suppliers, and competitors. In addition, knowledge of what motivates and drives Lagos & Ogun state retailers
    • Drive channel satisfaction improvement

    Method of Application

    Use the link(s) below to apply on company website.

     

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