Job Vacancies at Winock Limited

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    Collections officer

    • Job Type Full Time
    • Qualification BA/BSc/HND
    • Experience 2 years
    • Location Abuja
    • Job Field Sales / Marketing / Retail / Business Development&nbsp

    JOB DESCRIPTION

    Winock is seeking a committed and proactive collections officer to liaise with customers on debt recovery management. The ideal candidate will have worked in a similar role in the past and will be highly fluent in written and verbal English and pidgin. The role reports to the Collections supervisor.

     JOB RESPONSIBILITY 

    • Receive list of new customers from the Accounting team first thing in the morning and add the new customers to the collections list
    • Send daily payment reminder text message to all debtors
    • Proactively make daily payment demand calls to debtors that had been previously reached, promised to pay but failed to pay on the promised day
    • Proactively make daily payment demand calls to debtors that have missed their due payment the previous day
    • Ensure that all debtors have been called before the end of each day
    • Constantly monitor the collections list to ensure that customers do not owe beyond the agreed payment date 
    • Daily input clear and easy to understand status update comments for each debtor on the collections list 
    • Update category of debtors daily to enable Collections supervisor to determine customers that need to be visited 
    • Provide daily clear and easy to understand reports to Collections supervisor and Accounting team
    • Provide insights and suggestions to the supervisor on how the collections process can be improved
    • Provide daily list of debtors that are due for visitation to the Repossession team 
    • Follow up daily with the repossession team to ensure that debtors have been visited 
    • Be the bridge between the Repossession and Accounting team on customer communications.
    • Proactively provide timely insight to the Collections supervisor on challenges faced by the Collections team as a result of inefficiencies in other departments

    QUALIFICATIONS AND EXPERIENCES

    • Minimum second class upper B.Sc / BA/HND in Business administration, social sciences, banking, accounting, finance or related fields
    • Minimum 2 years’ demonstrable experience working as a collections officer or loan. officer for a respectable micro-finance bank or similar organisation
    • Professional qualifications will be highly advantageous

    REQUIRED KNOWLEDGE 

    • Good working knowledge of debtor and recovery management
    • Good knowledge of micro-finance
    • Past experience using excel or similar program is essential
    • Past experience using Microsoft word or similar program is essential
    • Strong verbal and written communications skills in English and Pidgin is essential
    • Good working knowledge is mathematics is essential
    • Strong attention to detail is essential
    • Knowledge of Accounting software such as Quickbooks or BankOne will be highly advantageous

    REQUIRED CULTURAL ATTRIBUTES 

    • Commitment to Winock’s vision and mission
    • Ability to listen objectively 
    • Ability to objectively give and receive criticism
    • Ability to speak up when necessary
    • Ability to manage time effectively
    • Ability to pay attention to detail
    • Willingness to celebrate others
    • Ability to take initiative
    • Strong proactiveness
    • Ability to be transparent

    go to method of application »

    Sale representative

    • Job Type Full Time
    • Qualification BA/BSc/HND
    • Experience 2 years
    • Location Abuja
    • Job Field Sales / Marketing / Retail / Business Development&nbsp

    JOB DESCRIPTION

    Winock is seeking a committed and proactive Sign-up officer to visit and sign-up potential customers. The ideal candidate will have worked in a similar role in the past in banking, micro-finance or similar organisations and will be highly fluent in written and verbal English and pidgin. The role reports to the Customer acquisition manager.

    JOB RESPONSIBILITY 

    • Shortlist prospects ready for sign up from the CRM daily
    • Contact the prospects 48 hours in advance to set an appointment for visitation to verify their businesses and sign them up
    • Input the agreed schedules in the appointment calendar
    • Change status of prospects that are not yet ready for sign up in the CRM 
    • Contact prospects on the scheduled day of visitation to confirm that they are still available for visitation on the day
    • Agree new appointment date for prospects that are no longer available for visitation on the day and update the schedule in the appointment calendar 
    • Visit prospects that have confirmed that they are available for visitation on the scheduled day
    • Thoroughly analyse the prospect’s business and ability to afford repayments 
    • Thoroughly confirm from the prospect that they understand and agree to the organisation’s operations model
    • Provide the agreement to the prospect and read out key terms 
    • Thoroughly confirm from the prospect that they understand and agree to the key terms 
    • Sign agreement with the prospect
    • Capture the GPS co-ordinate and take a snapshot of the prospect’s location
    • Correctly and completely input the prospect’s details in the CRM through the sign-up form 
    • Change the prospect’s status in the CRM once sign up has been completed 
    • Proactively provide a daily report of signed up prospects to the Customer acquisition manager

    QUALIFICATIONS AND EXPERIENCES

    • Minimum second class upper B.Sc/BA/HND in Business administration, sales, marketing or any other related field 
    • Minimum 2 years’ demonstrable experience working in a similar role
    • Professional qualifications will be highly advantageous

    REQUIRED KNOWLEDGE 

    • Past experience working in similar roles in banking, micro-finance or similar organisations is essential
    • Strong verbal and written communications skills in English and Pidgin is essential
    • Conversational knowledge of Hausa language will be highly advantageous
    • Past experience using excel or similar program is essential
    • Past experience using Microsoft word or similar program is essential
    • Good working knowledge of mathematics is essential
    • Strong attention to detail is essential
    • Knowledge of CRM will be highly advantageous

    REQUIRED CULTURAL ATTRIBUTES 

    • Commitment to Winock’s vision and mission
    • Ability to listen objectively
    • Ability to objectively give and receive criticism
    • Ability to speak up when necessary
    • Ability to manage time effectively 
    • Ability to pay attention to detail 
    • Willingness to celebrate others
    • Ability to take initiative
    • Strong proactiveness
    • Ability to be transparent

    Method of Application

    Interested and qualified candidates should forward their CV to: [email protected] using the position as subject of email.

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