Job Vacancy for Head of Operations at Rigo Microfinance Bank

Rigo Microfinance Bank Limited – We deliver unequaled financial services through well trained and friendly workforce; helping individuals meet their financial goals and supporting micro, small and medium enterprises to grow.

We are recruiting to fill the position below:

Job Title: Head of Operations

Location: Lagos

Job Description

  • Electronic banking operations.


Job Requirements
Technical Skills:

  • Detailed knowledge of Banking procedures and policy principles at all levels
  • Ability to translate local regulatory requirements into a thorough knowledge of Operational routine in Banks
  • Thorough knowledge of Cash Management, Account Services, Clearing and Payment functions
  • Extensive knowledge of Treasury Operations and Trade Finance
  • Understanding and application of Best Practice in all areas of Operational Banking with ability to drive efficiency and effectiveness
  • Analytical and practical understanding of workflow, capacity planning / optimisation and process implementation
  • Ability to recognise problems and apply Risk Management techniques to address them
  • Ability to plan & prepare the strategy and annual budget requirements for the operational environment
  • Strong planning, organisational and time management abilities
  • Leadership, team management, developing and mentoring
  • Metrics-driven mindset
  • High-level influencing and interpersonal skills
  • Relationship building, negotiation, problem-solving and troubleshooting


Key Job Responsibilities/Duties

  • Establish and review key operational risk indicators/key control standards and formulate action plans to minimize the Bank’s exposure to fraud and losses.
  • Ensure compliance with regulatory requirements relating to Banking Operations.
  • Ensure that effective documentation is in place, in the form of user guides and implement operational improvements to reduce operational costs, tighten controls to improve service quality and customer service.
  • Manage the Banking Operations Department (staff and budget).
  • Central Operations – Account Services, Clearings, Payments, Cash Management and Reconciliation
  • Card Operations – Account Services, Chargeback & Fraud & Reconciliation of the Bank’s debit card activities
  • Trade Finance Operations – Import / Export LC’s, Supply Chain Finance and Invoice Discounting
  • Treasury Operations – Forex, Money Market and Derivative Products, FI Transaction activity and 3rd Party Funds / Investment processing
  • Manage the Bank’s operational risk exposure by supporting the Business to identify areas of operational risk exposure and by developing and implementing corrective action.
  • Design, develop and keep updated the Banks’ Operations Manual and ensure compliance to all operational guidelines, processes and procedures.
  • Responsible for re-engineering business processes to improve customer service, cost-effectiveness and controls.
  • Credit Operations – Loan sanction fulfilment, & administration distribution (Retail, Business, Commercial and Corporate and Institutional segments) whilst ensuring the identification and management of underlying operational risks.

Deadline: 12th December, 2019.

How to Apply
Interested and qualified candidates should send their applications to: [email protected] using the “Job title” as the subject of the email.

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