Jobs at Westfield Consulting

Responsibilities and Duties

• Present, promote and sell products/services using solid arguments to existing and prospective customers
• Establish, develop and maintain positive business and customer relationships
• Reach out to customer leads through cold calling, presentations
• Achieve agreed upon sales targets and outcomes within schedule
• Coordinate sales effort with team members and other departments
• Analyze the territory/market’s potential, track sales and status reports
• Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
• Expedite the resolution of customer problems and complaints to maximize satisfaction
• Keep abreast of best practices and promotional trends

Requirements 

• 5+ years’ work experience in sales
• Highly motivated and target driven with a proven track record in sales
• Excellent selling, negotiation and communication skills
• Prioritizing, time management and organizational skills
• Ability to create and deliver presentations tailored to the audience needs
• Relationship management skills and openness to feedback
•  Bachelor’s degree in Business Management or Administration, Finance, Accounting, Marketing, or related field.

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Job Description

• Maintenance and Service of HVAC System.
• Design of mechanical HVAC System.
• Installation of HVAC System.
• Indoor Air Quality Management Services
• Duct and Coil cleaning services.

Requirements

• Candidates should possess a Bachelor’s degree.
• Sound knowledge of heating and cooling equipment (pumps, fans, pipes, motors)
• Ability to use AutoCAD and other drafting programs.

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Specific Duties & Responsibilities

• Identify new business opportunities and high value relationships for conversion to the Organisation’s customer base.
• Network with all potential clients in own locality/region to increase customer base.
• Manage and deepen relationships with existing and prospective customers.
• Develop and maintain a high level of customer relationship management standard within the Organisation.
• Ensure timely resolution of customer complaints and issues
• Prepare weekly/monthly activity and performance reports.
• Ensure effective relationship management with new and existing customers to improve the Organisation’s profitability position.
• Assist in the development and update of strategic plans in-line with the current prevailing market realities.
• Maintain strong relationships with relevant units and follow up on transaction processing to ensure customer instructions are attended to promptly and efficiently.
• Preparation and submission of call memos (daily, weekly)
• Perform all other duties as assigned by the Head of Department.

Key Performance Indicators:

• Amount of revenues generated:
  • % Increase in revenue from products sales.
  • % increase in customer base.
  • % increase in the quality of service provided to customers
  • % increase in the number of retained customers
  • Timeliness in the preparation and submission of performance reports (weekly, monthly)
  • Timeliness in the preparation and submission of call memos (daily, weekly)

Requirements

• BA / B.Sc / HND / MBA / M.Sc / MA in any discipline.
• A minimum of 5 years’ experience in the Engineering Industry.
• Knowledge of Engineering Industry is required.
• Member of NIMN.