Junior IT Support
Job title: Junior IT Support
Company: NuCareers
Job description: Junior IT Support (Ikeja, Lagos, Nigeria)
MAIN PURPOSE OF THE JOB:
To install and configure computer hardware, trouble shoot, diagnose and solve hardware and soft ware faults for the employees and the clients.
DUTIES AND RESPONSIBILITIES:
- Installing and configuring computer hardware operating systems and applications;
- Monitoring and maintaining computer systems and networks;
- Support the staff and clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;
- Troubleshooting system and network problems and diagnosing and solving hardware/software faults;
- Providing support, including procedural documentation and relevant reports;
- Following diagrams and written instructions to repair a fault or set up a system and supporting the roll-out of new applications;
- Setting up new users” accounts and profiles and dealing with password issues;
- Responding within agreed time limits to call-outs;
- Working continuously on a task until completion (or referral to third parties, if appropriate);
- Prioritizing and managing many open cases and promptly establishing a good working relationship with customers and other professionals, e.g., software developers;
- Testing and evaluating new technology;
- Conducting electrical safety checks on computer equipment
- Visit client sites to assist other technical staff.
- To support users remotely.
- To maintain a high degree of customer service for all support queries and adhere to all service management principles.
- Perform any other duty as may be assigned from time to time by the Supervisor.
KEY RESULT AREAS:
- Installing and configuring computer hardware operating systems and applications
- Support to the staff and client as and when required.
- Troubleshooting system and network problems and diagnosing and solving hardware/software faults
- Setting up new users” accounts and profiles and dealing with password issues;
- Responding within agreed time limits to call-outs;
- Testing and evaluating new technology;
- Conducting electrical safety checks on computer equipment
JOB REQUIREMENTS
i) Qualification: University degree in Electrical/Electronic Engineering from a recognized university or Diploma level with at least three years work experience in similar work environment.
ii) Experience: Two to three years experience Basic Linux and Windows Servers Experience and excellent Knowledge of windows applications.
Linux Suse skills required
Networking skills required. DSL/Wifi
GPS and GSM skills Beneficial
Good product knowledge
Expected salary:
Location: Ikeja, Lagos State
Job date: Sat, 23 Jul 2022 04:30:08 GMT
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