Junior IT Support

Job title: Junior IT Support

Company: NuCareers

Job description: Junior IT Support (Ikeja, Lagos, Nigeria)

MAIN PURPOSE OF THE JOB:

To install and configure computer hardware, trouble shoot, diagnose and solve hardware and soft ware faults for the employees and the clients.

DUTIES AND RESPONSIBILITIES:

  • Installing and configuring computer hardware operating systems and applications;
  • Monitoring and maintaining computer systems and networks;
  • Support the staff and clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;
  • Troubleshooting system and network problems and diagnosing and solving hardware/software faults;
  • Providing support, including procedural documentation and relevant reports;
  • Following diagrams and written instructions to repair a fault or set up a system and supporting the roll-out of new applications;
  • Setting up new users” accounts and profiles and dealing with password issues;
  • Responding within agreed time limits to call-outs;
  • Working continuously on a task until completion (or referral to third parties, if appropriate);
  • Prioritizing and managing many open cases and promptly establishing a good working relationship with customers and other professionals, e.g., software developers;
  • Testing and evaluating new technology;
  • Conducting electrical safety checks on computer equipment
  • Visit client sites to assist other technical staff.
  • To support users remotely.
  • To maintain a high degree of customer service for all support queries and adhere to all service management principles.
  • Perform any other duty as may be assigned from time to time by the Supervisor.

KEY RESULT AREAS:

  • Installing and configuring computer hardware operating systems and applications
  • Support to the staff and client as and when required.
  • Troubleshooting system and network problems and diagnosing and solving hardware/software faults
  • Setting up new users” accounts and profiles and dealing with password issues;
  • Responding within agreed time limits to call-outs;
  • Testing and evaluating new technology;
  • Conducting electrical safety checks on computer equipment

JOB REQUIREMENTS

i) Qualification: University degree in Electrical/Electronic Engineering from a recognized university or Diploma level with at least three years work experience in similar work environment.

ii) Experience: Two to three years experience Basic Linux and Windows Servers Experience and excellent Knowledge of windows applications.

Linux Suse skills required

Networking skills required. DSL/Wifi

GPS and GSM skills Beneficial

Good product knowledge

Expected salary:

Location: Ikeja, Lagos State

Job date: Sat, 23 Jul 2022 04:30:08 GMT

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Parker Chuks
 

Parker Chuks is an experienced Career Specialist, Content Developer, and Progrmme Analyst. Driven by the latest IT innovations, he takes pride in identifying vocational and career opportunities for qualified job-searchers using a variety of assessments possible. As a Career Specialist, his goals include matching job applicants to a specific job that suits their talents, Conduct assessments and evaluate test results to guide employers, and Creating a database of existing career opportunities. In addition to his primary job functions, Parker Chuks has been recognized by top companies in Recruitment Sector for his extraordinary commitment to Workforce.