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    ipNX Nigeria Limited is a leading provider of infrastructure-based Telecommunications and Information Technology services here in Nigeria. Leveraging more than a decade of experience, the company was formed by the divestment of the telecommunications services division of Telnet Nigeria Limited and has been in operation for many years. ipNX currently provi…

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    Solutions & Research Engineer

    • Job Type Full Time
    • Qualification BA/BSc/HND
    • Experience 3 years
    • Location Lagos
    • Job Field ICT / Computer&nbsp

    Function: Solutions & Research
    Reporting to: Head, Operations & Maintenance
    Travel Frequency: Yes

    Purpose of the Job

    • To ensure efficient service delivery to the customer and ensure customer satisfaction for all new services and support related service.

    Expected Key Results:

    • Corporate/FOS Incident Management;*Corporate Customers: Restore service failures within 4 hours of its occurrence- Implementation and integration of new projects.
      * Retail Customers: Restore service failures within 24 hours of its occurrence.
    • Preventive Maintenance:Identify,plan and excute nodes/segment that require preventive maintenance on the network.
    • Implement an FTTH Monitoring application to improve MTTR for faults.
    • Report Management:Ensure weekly support status reports are done and submitted timely for review.

    Educational Qualifications

    • BSc Computer Science / Computer Engineering / IT related disciplines (2.1/Upper Credit Minimum)
    • Professional: CCNA (Cisco Certified Network Associate); CCNP (Cisco Certified Network Professional)

    Functional Skills:

    • Customer-centric and stakeholders management.
    • Good LAN/WAN network design and implementation skills.
    • Ability to solve complex problems in the shortest available time using honed analytical skills
    • Good interpersonal skills with customers, vendors and members of team.
    • Design and analytical troubleshooting of LAN, WAN network and Internet-data architecture with good knowledge of routing protocols (EIGRP, OSPF, RIP etc).
    • Good knowledge of installation and configuration of core network devices and its relevant integration to the network (LAN, MAN & WAN).
    • Ability to use network monitoring/optimization devices (software/hardware) to proffer solutions to network related problem and optimize network performance where necessary.
    • Strong telecommunications, IP design skills, in-depth knowledge of IP Network Troubleshooting.
    • Candidate must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organizations.
    • Hardworking and Tenacious.
    • Performance-driven.
    • Sharp analytical and logical reasoning.
    • Work effectively with own initiative and minimal supervision, and also as a part of a team.

    Work Experience:

    • At least 3years experience within the telecoms space as a Network/Communications Engineer
    • A hands-on experience with the following is a must: IP Routing, MPLS, QOS, VPN.
    • Experience with leading inter-departmental negotiations, consensus building to reach common technical solutions.
    • Understanding of the base station power supply (dc and ac) architecture and interconnectivity of relevant power devices/components.
    • Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirable
    • Good working knowledge of Microsoft Office Suite [including MS Project &Visio]

    Other Requirements:

    • Customer Focused
    • Hardworking and Tenacious
    • Action Orientation
    • Tech Savvy
    • Result Driven
    • Excellent Decision Quality
    • Attention to Detail
    • Problem Solving
    • Excellent troubleshooting and analysis skills
    • Impeccable Customer Service and Support Skills
    • Customer Focus
    • Self-Development

    go to method of application »

    Network Services Engineer

    • Job Type Full Time
    • Qualification BA/BSc/HND
    • Experience 5 years
    • Location Lagos
    • Job Field ICT / Computer&nbsp

    Function: Network Services
    Reporting to: Network Services Lead
    Travel Frequency: N/A

    Purpose of the Job

    • The Network Services Engineer is responsible for pro-actively performing network fulfilment activities across all network products. Assists in troubleshooting customer impacting issues affected by the fulfilment process, diagnose problems and troubleshoot within Data Centre / LAN / WAN / Wireless, or Firewall / Load Balancing / Threat Protection.
    • Providing design and implementation according to best practices and standards and assist in deploying and supporting Network services and Security for clients.

    Expected Key Results

    • Network Service Monitoring
    • Network Service Support Analysis
    • Network Service Management
    • Customer Service
    • Perform Monitoring, Backup and Recovery Procedures
    • Stakeholder Management

    Educational Qualifications & Functional Skills

    • Bachelor’s degree in Computer Science, Computer Engineering, MIS, Electrical Engineering or other technical disciplines (2.2/ Upper Credit Minimum)
    • Industry Certifications in AWS, CISSP, CCDP, CCNP, and CCIE
    • Requires strong knowledge of Cisco routers and switches and of firewalls and web filtering solutions
    • Keen interest in emerging technologies Cloud, SD-WAN
    • Good verbal and written communication skills required for interaction with business-users.
    • Strong problem-solving skills required for technical issue resolution.
    • Organized and structured work habits
    • Strong personal time management to coordinate several tasks simultaneously
    • Ability to confidently communicate with personnel at all levels of the organization.
    • Extensive technical knowledge deploying and managing network and infrastructure environment
    • Well organized, articulate and has numerate skills
    • Knowledge of network hardware configuration and management, including routers, firewalls, switches etc.
    • Ability to quickly learn, understand, and work with new emerging technologies, methodologies and solutions in the cloud/IT technology space
    • Excellent analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and develop business cases
    • Have an entrepreneurial spirit
    • Pre-Sales & Post-Sales Management
    • Demonstrable communication, interpersonal and relationship management skills
    • Environmental / Industry analysis
    • Documentation and Strategic planning skills
    • Project management skills also desirable

    Work Experience:

    • 5 years plus experience with Fiber to the Home (FTTH) infrastructure, and experience in construction on new outside and inside plant (OSP/ISP) fiber infrastructure.
    • Experience with basic configurations of enterprise or carrier grade networking equipment such as routers, switches, firewalls, encoders, optics, and Dense Wavelength Division Multiplexing (DWDM)
    • Working knowledge of health, safety, and environmental protection practices and procedures as they apply to common construction processes
    • Experience working within a Service Provider environment on the core network architecture
    • Experience working within a multi-vendor network environment – Cisco etc
    • Good experience of incident resolution, requests, changes and problem-solving activities delivered to agreed SLAs in an enterprise organisation
    • Extensive experience interacting with clients in both pre- and post-sales capacities
    • Experience using data to illustrate business conclusions
    • Experience working in a Service Provider environment and providing technical support to end customer solutions
    • Knowledge and understanding of the Nigerian and global Information Technology Industry especially Telecommunications

    Other Requirements:

    • Customer Focus
    • Tech savvy
    • Action orientation
    • Drive results
    • Cultivate Innovation
    • Ability to optimize work processes
    • Resilience
    • Self-Development
    • Nimble Learning
    • Ensures Accountability
    • Develops Talent
    • Drives Engagement
    • Drives Vision & Purpose
    • Excellent Decision Quality

    Method of Application

    Interested and qualified candidates should send their CV to: [email protected] using the Job Title as subject of the email.

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