Manager – Channel Development, Enterprise Business at MTN Nigeria

MTN Nigeria is part of the MTN Group, Africa\’s leading cellular telecommunications company. On May 16, 2001, MTN became the first GSM network to make a call following the globally lauded Nigerian GSM auction conducted by the Nigerian Communications Commission earlier in the year.

Manager – Channel Development, Enterprise Business

Location: Lagos

Job Identification Number: 1512
Job Schedule: Full time
Job Category: MTN Level 3
Reports To: General Manager Enterprise Sales
Division: Enterprise Business

Description

  • Drive revenue growth across Enterprise Business channel ecosystem
  • Drive value and innovation through the partner ecosystem based on shared functions between partnerships and channel management – contracting, partner on-boarding, governance and SLA management
  • Define KPIs and agree on SLAs with SME Sales Agencies (SSAs) and other retail outlets
  • Review compliance to SLAs by channel partners
  • Serve as a primary liaison between SSAs, Retail Outlets, Online Channel Partners and MTN internal teams
  • Ensure delivery of trainings to sales agents and Frontline sales  teams on MTN Enterprise products and solutions
  • Ensure sales agents are provided with tools-of-trade, branded T-shirts, Face caps, contract lines etc
  • Ensure creation of user accounts on Enterprise Partner Portal for SME Sales Agencies/Partners
  • Ensure creation of user accounts on SME App for SSAs’ field agents and Frontline Sales teams
  • Monitor and review sales performance across channel ecosystem
  • Provide periodic reports on sales and segmentation updates by field sales teams and Frontline teams across MTN retail outlets
  • Establish productive and professional relationships with all channel partners with the view to increase sales of Enterprise business Fixed, ICT and Mobile services in the assigned territories
  • Manage the implementation of sales commissions, incentives and recognitions/awards
  • Ensure working synergy between Channel Partners and Customer Support, Tele-sales, Finance, TP Ordering, Logistics and other internal units
  • Ensure Channel Partners support Enterprise Business promotional activities
  • Provide support to SSAs in order to ensure effectiveness of ordering process
  • Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.

Requirements

Education:

  • Minimum of University Degree in any related discipline
  • Masters degree in Business Administration will be an added advantage
  • Fluent in English.

Experience:

  • 6 – 13 years’ experience which includes:
    • Minimum 5 years in a sales role
    • Prior experience managing indirect channels sales operation within telecommunications and or FMCG sector
    • Good knowledge of business and data analytics
    • Proven written and oral communication skill
Parker Chuks

Parker Chuks is an experienced Career Specialist, Content Developer, and Progrmme Analyst. Driven by the latest IT innovations, he takes pride in identifying vocational and career opportunities for qualified job-searchers using a variety of assessments possible. As a Career Specialist, his goals include matching job applicants to a specific job that suits their talents, Conduct assessments and evaluate test results to guide employers, and Creating a database of existing career opportunities. In addition to his primary job functions, Parker Chuks has been recognized by top companies in Recruitment Sector for his extraordinary commitment to Workforce.

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