Manager (Female) at Montaigne Place

  • Montaigne Place Is the leading luxury cosmetics, wellbeing and fragrance company in Nigeria. We are the hallmark of sophistication, luxury makeup, skincare innovation and sublime fragrances.

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    Manager (Female)

    • Job Type Full Time
    • Qualification BA/BSc/HND , MBA/MSc/MA
    • Experience 3 – 4 years
    • Location Abuja , Delta , Imo , Lagos , Rivers
    • Job Field Administration / Secretarial&nbsp

    Locations: Abuja, Lagos, Port Harcourt – Rivers, Warri – Delta, Owerri – Imo
     

    Job Details
    Reporting Relationships:

    • Functionally reports into: Head of Retail Operation
    • Administratively reports to: Head of Retail operation

    Job objective(s)

    • Overall store management, supervision, and policy implementation including, Sales and inventory management, Employee on the job training, and development, Financial management, Customer service leadership.
    • Grow sales through the implementation of marketing and merchandising systems
    • Responsible for the store’s or outlet’s revenue quota.

    Duties & Responsibilities
    Management:

    • Lead others and work effectively with store team
    • Supervise, assign and direct activities of the store’s team
    • Effectively communicate information to store team and supervisors in an open and timely manner
    • Support Store team with actions plans for operational and service improvement

    Customer Service:

    • Assist customers with their questions, problems and complaints
    • Promote the company’s customer service culture (greet, offer help, and thank)
    • Provide colleagues personalized customer service feedback and coaching
    • Handle all customer relations issues in accordance with company policy
    • Promote a positive shopping experience for all customers
    • Maintain customer privacy by not sharing customer data without authorization.

    Merchandising/Presentation:

    • Stock shelves
    • Manage re-order levels & restocking from HQ for the store
    • Conduct merchandising activities in line with approved brand guidelines
    • Account for promotional and sales support materials
    • Organize and execute the display and maintenance of off-shelf merchandise.

    Qualifications
    Minimum Education Qualifications:

    • Bachelor’s degree
    • Masters Degree an advantage

    Required Experience:

    • 3-4+ years of retail store experience.
    • Experience as store or outlet manager related retail environment and/or Luxury, boutique or fashion related industry experience with a client book is strongly preferred. Experience with retail point of sale system very necessary
    • Accuracy and attention to detail.
    • Ability to organize and prioritize a variety of tasks/projects.
    • Ability to work a full-time flexible schedule, including some early morning and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise

    Required Competencies:

    • Deep Knowledge of the different product categories & brands
    • Analytical competencies
    • Skin types
    • Strong presentation skills
    • Negotiation skills
    • Persuasion Skills
    • Adept business knowledge
    • Abilities to organize
    • Strong written and verbal communication.
    • Strong problem-solving skills
    • Bilingual+ English Speaker, Preferred.
    • A polyglot with high fluency in English
    • Above average Telesales/Phone Skills
    • IT skills
    • Customer service skills
    • Team skills
    • Excellent communication skills
    • Time Management skills

    Method of Application

    Interested and qualified candidates should send their CV to: [email protected] using the “Job Title” as the subject of the email.

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