Order Dispatch Supervisor at Konga Nigeria

Konga Nigeria – We are Nigeria’s largest online mall and have been in operation for over 7 years. Some of our major feats are winning Great Place to work awards two years in a row, winning an award for The Place Most Millennials would like to work and according to Forbes in 2015, 2nd Most Innovative Company in Africa. Our culture and values, in a nutshell, speak to placing our customers as a priority, working hard, being passionate about what we do (and having fun in the process!) and teamwork. Our Company is full of ordinary people with extraordinary minds who desire to do extraordinary things!

We are recruiting to fill the position below:

Job Title: Order Dispatch Supervisor

Location: Lagos, Nigeria

Type: Full Time

Job Category: Officer Level

Reports to: Operations Manager

Responsibilities

  • Scheduling riders in 1 minute
  • Assigning and re-assigning order to free riders on the App
  • Reassign riders within clusters / hubs
  • Follow up / monitoring delayed order on riders app
  • Resolve riders complaints via phone, email, chat channels with functional teams (Customer service,Vendor Ops team,Delivery Experience)
  • Escalating to the appropriate department such as Vendor Ops on restaurant issues & customer service on customer’s issues
  • Attempt to persuade customers to reconsider cancellation
  • Ensuring proper education and communication are disseminated among riders in the community”.

Requirements

  • 1+ years experience in various fields of customer service, supply chain
  • Process-oriented,well-organized with a high level of attention to details
  • Excellent analytical ability: Ability to leverage analytical work into action-oriented reporting & plans of actions
  • Ability to articulate the right findings using the data
  • Advanced knowledge in word, excel & powerpoint
  • Excellent communication skills and flexibility to work in different environments
  • Detailed oriented personality.
  • Strong people leadership.

Application Closing Date

7th May, 2021.

How to Apply

Interested and qualified applicants should send their CV to: [email protected] with the subject matter captured as “Order Dispatch Supervisor”.

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