Order to Cash Specialist at BASF West Africa Limited

Job ID: 50249
Job Conditions: Permanent
Job Field: Marketing & Sales

What you can expect
The successful incumbent will be responsible for ensuring a customer-focused business environment, taking BASF LFTZE’s business interests into account in the context of ensuring that we are able to deliver to customers satisfactorily. Duties will include the following:

• Order Management: Handle inquiries, check product availability, order entry and monitoring material allocation in close contact with related parties within BASF and keeping customer updated with regular information pertaining to orders shipments
• Proactive Credit Management: Monitoring overdue customer account, resolving account related cases (e.g. debit, credit, maintaining credit lines)
• Business Development: Submit quotations to customers when requested, pro-active order taking to be done on a daily basis
• Responsible for demand and supply planning
• Documentation for imports and exports of products into and out the BASF LFTZE
• Record & Report Process non-conformance, Customers claims and Supplier complaints through NCM
• Monitoring stock movement of products in relation to the customer demand using SAP
• Responsible for placing of purchase orders & monitoring the delivery schedules
• Liaise effectively with all levels of internal staff and external stakeholders
• Interaction and cooperation with relevant internal parties / service units
• Keep active communication with key clients
• Advise ETA and coordinate with operations & logistics regarding deliveries
• Provide performance report to the management
• Clarify customer expectations and makes sure that they are met/exceeded, taking into account BASF’s business interests
• Back up roles under supply chain when called upon

What We Expect

• Undergraduate business education in Supply Chain, Finance or Logistics
• Minimum 3 years work experience in the relevant field
• Advanced level SAP and computer knowledge/skills
• Excellent analytical skills, able to work in a complex multi-industry environment

We Offer

• Responsibility from day one in a challenging work environment and on-the-job training as part of a committed team. Competitive compensation including attractive benefits as well as excellent career opportunities in an international company. BASF is an equal opportunity employer which we embrace diversity and the principles of employment equity.