Quality Assurance Manager Nigeria

Job title: Quality Assurance Manager Nigeria

Company: 1840 & Company

Job description: Position: Quality Assurance Manager

Location: Anywhere across Nigeria, Remote role

Mandatory Pre-requisites

1. 7 to 10 years of experience in Quality Assurance from BPO/ Call Center

2. Excellent English Communication Skills

3. Remote (Work from Home) – Full-Time Role

4. Must have their own laptop/desktop which meets minimum qualifications:
Processor – Core i5 or higher, RAM – 8GB or higher, Bandwidth Requirements Minimum- Download Speed: at least 6 Mbps; Upload Speed: at least 6 Mbps. And a quiet, private place in your home where you can work without background noise (trust us, you’ll appreciate the quiet) and without interruption.

About us

1840 & Company is a global managed marketplace for vetted professional resources and outsourcing solutions. We proactively curate a marketplace of freelance marketers, developers, and finance professionals globally. Additionally, 1840 and Company delivers managed outsourcing solutions such as contact Center and back-office solutions currently from a work-from-home model. At 1840 & Company, we rely on knowledgeable professionals to interact with our valued customers when they have questions or concerns

We are currently looking for a Quality Assurance Manager to join our 1840 & Company team. The individual has to be a go-getter who welcomes the challenge of meeting the needs of a growing business.

Job description

  • Develops, implements, and manages processes to ensure that products meet required specifications for quality, function, and reliability prior to delivery.
  • Identifies and sets appropriate quality standards and parameters for products.
  • Communicates quality standards and parameters to QA team,
  • Auditing calls & timely feedback
  • Should have knowledge in providing feedback & call calibration.
  • Should have Experience in giving monitoring and live feedback.
  • Conduct call audits as per guidelines of the business.
  • Preparing audit dashboards & report
  • Should be Aware of Quality tools
  • Provide regular feedback and coaching based on the performance, Coach outliers on a one-to-one basis, and give feedback to the Team Leader/Manager whenever required.
  • Responsible for generating daily, weekly & monthly reports for internal purposes.
  • Ensure the Internal monitoring are in sync with the external scores provided by the clients for the site.
  • Calibrate cases internally with the team to ensure the minimum difference in the ratings.

Desired Candidate Profile

  • Minimum 7+ years’ experience as a Quality Analyst BPO / Call Center.
  • Should have worked on the different Quality Tools, Reports, and charts.
  • Comfortable in Auditing and solving client Escalations.
  • Excellent with Excel & Advance Excel
  • Have managed transaction quality profile for a CALL process for domestic/ international BPO

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Expected salary:

Location: Lagos, Lagos State

Job date: Sun, 14 Aug 2022 06:56:30 GMT

Apply for the job now!

Parker Chuks

Parker Chuks is an experienced Career Specialist, Content Developer, and Progrmme Analyst. Driven by the latest IT innovations, he takes pride in identifying vocational and career opportunities for qualified job-searchers using a variety of assessments possible. As a Career Specialist, his goals include matching job applicants to a specific job that suits their talents, Conduct assessments and evaluate test results to guide employers, and Creating a database of existing career opportunities. In addition to his primary job functions, Parker Chuks has been recognized by top companies in Recruitment Sector for his extraordinary commitment to Workforce.

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