Quickmove.com.ng Current Employment Opportunity

Quickmove.com.ng is a moving & relocating company located in Lagos Nigeria for your home, office and equipment moves. Our team of experienced property movers and packers will not only make your move stress-free but also take pride in ensuring your home or office move is done quickly, seamlessly and effectively. We are recruiting to fill the position below:

 

Job Title: Customer Service Representative Intern
Location: Lagos

Job Description

  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support
  • Work with customer service managers to ensure proper customer service is being delivered.

Job Requirements

  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt / respond to different types of characters
  • Excellent verbal and written communication skill
  • Ability to multitask, prioritize, and manage time effectively
  • Applicants must be comfortable using computers.
  • Ability to stay calm when customers are stressed or upset.
  • Must be available to work occasionally at nights, holidays and weekends
  • Familiarity with all of the goods and services offered by the company
  • Excellent communication and interpersonal skills.

To apply 

Interested and qualified candidates should send their CV to: [email protected] using the “Job Title” as the subject of the email.

Application Deadline: 8th May, 2020.

Note

  • Applicants must be based in Lagos. Living within close proximity to Gbagada is a plus.
  • Applicants must be ready for an interview and aptitude test which will be conducted via skype.
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