Relationship Manager at Human Capital Partners (HCP)

Human Capital Partners (HCP) – Our client is a technology-enabled logistics company that offers reliable and secure parcel shipping services within Nigeria. As part of on-going initiatives to strengthen its operations and enhance its capacity to achieve its goals, they seek to recruit a dynamic, exceptional and results-oriented professional to fill the position below:Job Title: Relationship ManagerLocation: LagosResponsibilitiesUnderstand customers’ needs and develop plans to address themResolve customers’ complaints quickly and effectivelyIdentify key staff in client companies to cultivate profitable relationshipsForward upselling and cross-selling opportunities to the sales teamPromote high-quality sales, delivery, payment and customer service processesManage customer business communication and collaborate to ensure customer satisfactionHandle and follow-up with customers’ invoice and paymentHandle daily, weekly and monthly reconciliation issues with customers 

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