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Restaurant / Business Manager at Mama Cass Restaurant Limited

Mama Cass Quick Service Restaurant has over 30 years of experience providing rich and diverse meals for the family. Our meal offerings spans traditional Nigerian and continental dishes, pastries and a whole lot more that even caters for the health conscious. Once you walk into a Mama Cass QSR you are assured of some meal product that will fit into your range of meal desires.

We are recruiting to fill the position below:

Job Title: Restaurant / Business Manager

Location: Lagos

Employment Type: Full-time

Duties

  • Coordinate daily Front of House (FOH) and Back of House (BOH) restaurant operations.
  • Deliver superior service and maximize customer satisfaction.
  • Respond efficiently and accurately to customer complaints.
  • Regularly review product quality and research new vendors.
  • Organize and supervise shifts.
  • Appraise staff performance and provide feedback to improve productivity
  • Estimate future needs for goods, kitchen utensils and cleaning products
  • Ensure compliance with sanitation and safety regulations
  • Manage restaurant’s good image and suggest ways to improve it
  • Control operational costs and identify measures to cut waste
  • Create detailed reports on weekly, monthly and annual revenues and expenses
  • Promote the brand in the local community through word-of-mouth and restaurant events
  • Recommend ways to reach a broader audience (e.g. discounts and social media ads)
  • Train new and current employees on proper customer service practices
  • Implement policies and protocols that will maintain future restaurant operations

Requirements

  • HND, BA, BSc degree in relevant discipline.
  • Proven years of work experience as a Restaurant Manager, Restaurant General Manageror similar role.
  • Proven customer service experience as a manager
  • Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers.
  • Familiarity with restaurant management software.
  • Strong leadership, motivational and people skills
  • Good financial management skills

Application Closing Date

20th April, 2021

How to Apply

Interested and qualified candidates should send their CV to: [email protected] using Restaurant / Business Manager as the subject of the mail.


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