Senior Customer Service Manager at Poise & Etiquette

Poise Nigeria limited is a consultancy and training organisation focused on Total Personality Development & Impression Management.

We are recruiting to fill the position below:

Job Title: Senior Customer Service Manager

Location: Lagos

Employment Type: Full-time

Job Description

  • In charge of creating scripts to provide support to clients through phone calls, emails and chatbox
  • Responsible for planning and implementing strategies and operations of the customer service unit
  • Drive initiative to improve day to day customer service processes;
  • Constant evaluation and analysis of systemsto ensure it is maximized;
  • Utilize customer service and web technologies to increase customer satisfaction;
  • Maintain accurate records and documents on all customer service activities and discussions;
  • Stay informed on the latest industry techniques and methods;
  • Develop customer satisfaction goals and coordinate the team to meet them on a steady basis;
  • Assess service statistics and prepare detailed reports
  • Provide help and advice to clients on the Company’s services;

Requirements

  • Interested candidates should possess a Degree / MSC with 8-11 years work experience.
  • Excellent oral and written communication skills
  • Excellent organisational and time management skills
  • Sound report writing and analytical skills
  • Proficient in the use of Microsoft Office suite
  • Detail oriented with the ability to multitask

Application Closing Date

25th February, 2021.

How to Apply

Interested and qualified candidates should send their CV to: [email protected] with the job title as the subject of the mail.

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