Service Advisor / CRO at a Top Automobile Company – Hasky Consulting Limited

Hasky Consulting Limited – Our client, a foremost and top automobile Company in Nigeria urgently requires exceptional individuals to fill the vacant position below:

Job Title: Service Advisor / CRO

Location: Lekki, Lagos

Employment Type: Full Time

Main Purpose

  • The Service Advisor must be able to drive a car, acts as the liaison between customers and the service technicians.
  • The Service Advisor communicates with customers to determine their vehicular problems and the repair timeline and provides the technicians with accurate repair descriptions about the customers’ concerns.
  • The successful candidate should be a highly motivated, high energy individual with a strong desire to succeed and work from our LEKKI office

Job Description

  • Receive client’s complaints, recommend possible solutions (in synergy with technicians) as well as convince clients to carry out the recommendations with Auto Spa.
  • Profile clients and prepare repair quotes for the recommended activities, thereby achieving client satisfaction and profitability.
  • Greets customers in a timely, friendly manner
  • Asks customers to explain specific vehicle issues.
  • Takes detailed notes about symptoms based on customer complaints or testimony.
  • Enters customer information into system database.
  • Inspects vehicle to further analyze the problem.
  • Advises customer on necessary repairs and maintenance.
  • Works with customer to formulate the best service plan for their budget and needs.
  • Draws up work order.
  • Assigns service to specific mechanic.
  • Assists mechanics in completing repairs.
  • Provides cost estimates to customers.
  • Answers questions posed by customers.
  • Maintains electronic and/or paper records of completed service work.
  • Explains the work completed by mechanics and makes suggestion for future maintenance.
  • Provides billing statements and explains billing details.
  • Processes payments.
  • Inspects work completed by mechanics.
  • Test-drives vehicle before returning it to the customer.

Who Are You?

  • Demonstrates detailed knowledge of the automotive industry.
  • Possesses working knowledge of the makeups, frequent problems, and necessary maintenance for a variety of vehicles.
  • Exhibits strong customer service skills.
  • Demonstrates solid organizational abilities.
  • Possesses knowledge of proper safety precautions in the service area.
  • Demonstrates strong leadership skills.
  • Is able to read and interpret work orders and billing statements.
  • Pays close attention to detail.
  • Possesses basic computer skills.
  • Possesses physical strength and stamina to remain standing or moving for an entire shift.
  • Maintains calm and patient demeanor with frustrated or confused customers.
  • Works well with a team of technicians.

The Person

  • B.Sc Degree in Mechanical / Automotive / Electrical Engineering or other relevant Degree
  • 3-5 years’ experience working in service center, sales, marketing or customer service.
  • Demonstrate business and financial acumen in your daily work
  • Professional personal appearance
  • Excellent oral and written communication skills.

Salary

N70,000 – N150,000 / month.

Application Closing Date

21st May, 2021.

How to Apply

Interested and qualified candidates should send their Applications and CV to: [email protected] using Job Title as the subject of email

Note

  • Only shortlisted candidates will be contacted.
  • The position is for Lagos Applicant Only.

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