Service Centre Supervisor at SIMS Nigeria Limited

SIMS Nigeria Limited specializes in the assembly, distribution and sales of consumer electronics from major brands such as – Samsung, Panasonic, Royal, Skyworth, Electrolux, Bosch, Philips and Powermatic. Our business started out in 1987 and since then we have grown to be a market leader in the home appliances & consumer electronics market in Nigeria. We operate a number of branches that cut across most of Nigeria’s geopolitical zones in major cities such as Lagos, Port-Harcourt, Abuja, Onitsha, Enugu, Uyo and Kano.

We are recruiting to fill the position below:

Job Title: Service Centre Supervisor

Location: Victoria Island, Lagos
Employment Type: Full-time

Core Responsibility

  • Oversea daily operational activities on pending jobs.
  • Allocation of jobs to the technicians and monitoring their activities.
  • Review of daily working report with team and taking corrective measures.
  • Coordination with spare parts officers the placing of parts orders & tracking.
  • Ensure meeting of KPI (TAT/CSAT/LTP/Engr. productivity/DWR Accuracy, etc.
  • Ensure quality service delivery with minimum recurrent repair.
  • Reduction of customer escalations.
  • Daily monitoring of technician productivity.
  • Responsible for improving service centre hygiene and compliance to service standards (Job cards, processes, policies).
  • Participating in monthly/quarterly spare parts counting and labelling activity.
  • Ensuring service cost reduction through proper inventory control method.
  • Technical skill monitoring and productivity improvement.
  • Arranging training to front, backend and field force team.
  • Retail visit for service feedback and working on improvement areas for channel delight.
  • Weekly budget preparation for service operations & approval from service manager.
  • Preparation of spare part failure report and sharing same to service manager.
  • Responsible for checking local repair possibilities for PNA cases, sharing the repair quotations to service manager for approval.
  • Ensuring adequate spares availability at the SVCs (Safety stock planning and execution).
  • Generating and achieving out warranty income targets (Reduction in third party repairs installations).
  • Monitoring and completion of AMCs (Annual Maintenance Contract).

Required Experience / Qualifications / Skills

  • Minimum of HND / B.Sc. in Electrical / Electronic Engineering or any other relevant discipline.
  • 6 – 8 years Technical Service/Maintenance experience in a Sales driven organisation
  • The ideal candidate must have good analytical skill and possess good technical service, supervisory, customer handling & inter-personal skills.
  • Attention to details
  • Communication skill
  • Customer relationship management.
  • Knowledge of Microsoft suite-Excel, word & PowerPoint.
  • 33-40 years old.
  • In addition, he/she must be trustworthy and accountable.
  • Good knowledge of a recognized ERP package
  • Ability to think outside box
  • Leadership skill

 

How to Apply
Interested and qualified candidates should:
Click here to apply

Application Deadline  20th August, 2022.


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Parker Chuks
 

Parker Chuks is an experienced Career Specialist, Content Developer, and Progrmme Analyst. Driven by the latest IT innovations, he takes pride in identifying vocational and career opportunities for qualified job-searchers using a variety of assessments possible. As a Career Specialist, his goals include matching job applicants to a specific job that suits their talents, Conduct assessments and evaluate test results to guide employers, and Creating a database of existing career opportunities. In addition to his primary job functions, Parker Chuks has been recognized by top companies in Recruitment Sector for his extraordinary commitment to Workforce.