Store Manager at the Workplace Centre Limited

We are recruiting to fill the position below:

Job Title: Store Manager

Location: Victoria Island, Lagos

Employment Type: Full-time

Job Summary

  • The Store Manager is responsible for ensuring that all branches, coordinating staff to ensure delivery of first class customer service and ensuring smooth overall operations of store/outlet they are responsible for.

Key Objectives

The Key of objectives of the Shop Manager position include:

  • Coordinating daily front and back end operations of all outlets
  • Supervising staff and area to ensure customer satisfaction within outlets
  • Monitoring and training staff to ensure uniformity in service and presentation across all outlets

Duties / Responsibilities

Daily Shop running:

  • Coordinating daily Front of the House and Back of the House restaurant operations
  • Monitoring the quality of products
  • Seeking and receiving customer feedback
  • Coordinating and liaise with external store suppliers
  • Overseeing maintenance of stores and testing facilities

Staff Coordination:

  • Monitor staff performance and provide feedback to improve productivity
  • Training new and current employees
  • Ensure staff compliance with sanitation and safety regulations
  • Ensuring staff compliance with uniform and appearance rules
  • Organize and supervise outlet employee shifts .

Customer Service Interaction:

  • Delivering superior service and maximize customer satisfaction
  • Responding efficiently and accurately to customer complaints and escalat-ing where needed
  • Upselling and promote products to customers
  • Managing restaurant’s good image and suggest ways to improve it

General Shop Operations:

  • Estimate future needs for goods, kitchen utensils and sundry products
  • Ensuring availability of store supplies through timely requisition through F&B Manger
  • Compile detailed reports on products and sales

Key Performance Indicators:

  • Consumer feedback
  • Restaurant staff performance
  • Restaurant outlet maintenance
  • Stock availability at outlets
  • Timely and accurate reporting

Reporting Relationships

  • Functional Reports to: F&B Manager
  • Supervisees: all Restaurant front-end staff

Job Requirement

Required Qualifications:

  • B.Sc. degree or Equivalent with 3-18 years work experience
  • Experience as a restaurant, Service or Hospitality field manager

Preferred Qualifications:

  • Hospitality management training

Key Skills and Experience:

  • Leadership skills
  • Coordinated
  • Ability to work under pressure
  • Wiliness to learn
  • Internal motivation
  • Attention to detail
  • Ability to implement feedback
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